Sacha Cartagena

• Process warranty claims in alignment with manufacturer guidelines.
• Audit repair orders for compliance, validating labor times, parts usage, and technician notes.
• Collaborate with service advisors and technicians to clarify repair details and resolve discrepancies.
• Maintain organized records for internal audits and manufacturer inspections.
• Utilize dealership management systems to input and track warranty data, contributing to revenue recovery.

• Managed customer inquiries, complaints, and financial transactions with professionalism and empathy.
• Supervised front-end staff, ensuring smooth operations and adherence to company policies.
• Balanced daily cash registers and prepared financial reports for management.
• Delivered consistent service excellence in a fast-paced retail environment.