Saimara Liz Torres Torres

• Manage day-to-day operations of three rental branches (Palmas del Mar (Humacao), Rio Mar (Rio Grande) and Fajardo), ensuring efficient fleet management and customer service.
• Implement strategies to maximize revenue, minimize expenses, and achieve overall branch profitability.
• Train and mentor rental associates, fostering a positive and high-performance work environment.
• Develop and maintain relationships with corporate clients, addressing their mobility needs and ensuring customer satisfaction.
• Analyze market trends and competitor activities to identify business opportunities and challenges.
• Train and develop new team members in alignment with branch service standards and objectives.
• Oversee the daily activities of the rental department, including fleet maintenance, reservations, and customer interactions.
• Implement process improvements to streamline operations and enhance the overall customer experience.
• Collaborate with other departments to optimize fleet utilization and meet business objectives.
• Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
• Develop and manage employee schedules, balancing individual requests and requirements with business needs.

• Gained knowledge of company policies, protocols and processes.
• Handled day-to-day customer or client inquiries.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Assisted with onboarding of new employees by providing training and development resources.
• Analyzed customer feedback to identify areas for improvement.
• Used company reports to analyze sales, gross profit and inventory activities.
• Assisted established management staff with operational oversight, business development, and process improvement strategies.
• Described product to customers and accurately explained details and care of merchandise.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

· Referral processing for property and casualty claims to external Claims Adjuster.

· Payment and Policies confirmation processing.

· Management of reports concerning property loss, insurance offer letters, Excel report sheets and external Adjusters invoice and payment process.

· Customer Service liaison between the Claims Vice President and external Adjusters.

· Answer inquiries for customers and Insurance Agents regarding insurance claim processing and escalate calls appropriately with the highest degree of professionalism.

· Follow up on clients claims and payment processing.

· Other office administration duties.

· Receive and process payment by cash, check, credit cards, vouchers, or automatic debits.

· Issue receipts, refunds, credits, or exchanges. Establish or identify prices of goods.

· Resolve customer complaints and inquires.

· Merchandise distribution in designated areas.

· Marketing of JCPenney credit card and comply with ICAP goals.

· Digitization of HR confidential documentation organization data base to EDI (HR Electronic Data Interchange) for 580 employees.

· Channeled calls, visits and inquires for Human Resources Department.

· Employee orientation on medical licenses, attendance licenses and other HR company policies.

Data entry in HR Platform, BYTE, EDI and other company data bases.