Salma Diaz
San Juan
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Travel Specialist & Operations
Chubb Insurance
01.2024 - 05.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Customer Care Specialist
Agero
11.2022 - 06.2023
- Provide empathetic support to customers facing roadside emergencies.
- Delivering timely and exceptional service to stranded motorists.
- Assess and resolve customer's emergency roadside situations with empathy and urgency, ensuring they feel safe, supported, and reassured during these stressful moments.
Patient Scheduling Coordinator
Usa Vein Clinics & Vascular Centers
07.2021 - 03.2022
- Manage inbound calls to offer office information, enroll new customers, and direct calls to staff.
- Appointment scheduling.
- Verified insurance coverage and obtained pre-authorizations.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
4-40 Insurance Agent
Estrella Insurance
03.2020 - 07.2021
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Sales Consultant
Sprint by Arch Telecom
10.2019 - 03.2020
- Generated new activation, upgrades, prepaid and accessory sales.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
High School Diploma -
Palm Beach Central High School
Florida, Puerto Rico05.2017
Skills
- Client Relationship Building
- Travel research
- Retail Sales
- Data Entry
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Travel Specialist & Operations
Chubb Insurance
01.2024 - 05.2024
Customer Care Specialist
Agero
11.2022 - 06.2023
Patient Scheduling Coordinator
Usa Vein Clinics & Vascular Centers
07.2021 - 03.2022
4-40 Insurance Agent
Estrella Insurance
03.2020 - 07.2021
Sales Consultant
Sprint by Arch Telecom
10.2019 - 03.2020
High School Diploma -
Palm Beach Central High School
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