Salvador A. Jiménez
San Juan
Summary
Motivated Merchant Service Representative familiar with the payment processing, food, beverage, and technology industries. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Merchant Service Rerpresentative
Evertec
San Juan
06.2022 - Current
- Responded to customer inquiries through inbound calls, outbound calls and e-mail to drive highest level of customer service and develop and continually enhance relationships.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager
Quiúbole Tex-Mex Grill
Mayagüez
12.2021 - 04.2022
- Participated in opening of business and provided business development, creation of operational procedures, market assessment and workflow planning.
- Created Quiúbole's business proposal including menu, prices, and ambiance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Processed payments with Evertec's stand-alone terminal v400c model
Line/Prep Cook
Kabanas
San Juan
05.2021 - 12.2021
- Direct communication with owners in order to optimize product usage and profits, follow strict organizational policies, and report damaged equipment or product shortage
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Cooked food following specific measurements and recipes.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Floor Supervisor/Chief Storage Manager/Waiter
Bandolera Restaurante Mexicano
Mayagüez
11.2019 - 04.2021
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Monitored performance of up to 15 team members to develop optimization plans.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Documented purchasing activities, inventory reports and department records.
- Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing data.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Processed payments with Dynamic Payment's Clover terminal
Sales Associate
Zapaventura
San Juan
06.2016 - 12.2018
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Seated customer to measure feet and properly fit with correct size shoes.
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
- Maintained shoe department by organizing shoes by size, color and style.
Education
Bachelor of Science - Marketing
Universidad De Puerto Rico - Recinto De Mayagüez
Mayagüez06.2021
High School Diploma -
Academia Del Perpetuo Socorro
San Juan05.2016
Skills
- Problem Resolution
- Good Work Ethic
- Organizational Skills
- Product and Service Sales passionate
- Excellent written and oral communication skills
- Negotiation skills
- Conflict resolution advocate
- Experience in leadership
- B2B sales and customer service
- Long-term relationship selling
- Industry Trends
- Statement Issuing
- CRM Tracking
- Payment Management
- Organizational skills
- Product Management and Pricing
- Post-Sales Support
- Team Supervision
- Ability to work long hours under pressure
- Microsoft Office (Word, PowerPoint, Excel)
- Social Media Applications (Facebook, Instagram, Twitter, YouTube, LinkedIn)
Linked In Profile
- https://www.linkedin.com/in/salvador-jim%C3%A9nez-rodr%C3%ADguez-815306153/
Timeline
Merchant Service Rerpresentative
Evertec
06.2022 - Current
General Manager
Quiúbole Tex-Mex Grill
12.2021 - 04.2022
Line/Prep Cook
Kabanas
05.2021 - 12.2021
Floor Supervisor/Chief Storage Manager/Waiter
Bandolera Restaurante Mexicano
11.2019 - 04.2021
Sales Associate
Zapaventura
06.2016 - 12.2018
Bachelor of Science - Marketing
Universidad De Puerto Rico - Recinto De Mayagüez
High School Diploma -
Academia Del Perpetuo Socorro
Similar Profiles
Mariaeliza Del Valle TorresMariaeliza Del Valle Torres
Software Developer at EvertecSoftware Developer at Evertec
Luis Enrique Gamboa CastroLuis Enrique Gamboa Castro
Senior Software Developer at EvertecSenior Software Developer at Evertec
Mary Aquino FonollMary Aquino Fonoll
Production Scheduling Coordinator at EvertecProduction Scheduling Coordinator at Evertec