Samantha Allen Prince
Alturas De Flamboyan Calle 12 V9 Bayamón
Summary
Obtain a job in which I can put my experiences and skills into practice in order to contribute to the growth and success of the company.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS 40hours/weeks
Bayamon PR
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Department Of Health 40hours/weeks
San Juan, PR
04.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Aliviar Health 40hours/weeks
San Juan PR
10.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
A Medical Group 40hours/weeks
Roosevelt PR
02.2017 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
Maintenance Technician
VA Hospital -Design Build 40hours/weeks
San Juan
11.2011 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor’s Degree In Nursing - Clinical Nurse Specialist
Nuc University
Bayamon PR06.2019
Skills
- Staff Training
- System Implementation
- Microsoft Excel
- Complex Product Knowledge
- Service-Orientation
- Microsoft SharePoint
- Microsoft Outlook
- Microsoft Windows
- Microsoft Word
- Responsable
- Ontime
- Knowledge of Microsoft Office (Word, Excel, Power Point, Publisher)
- Knowledge of computers and agility on the keyboard Customer service oriented
- I work in a team and under pressure
- Effective communication (oral and written) intermediate English
- Able to respond with clear, quick and precise ideas
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Internal Revenue Service, IRS 40hours/weeks
07.2023 - Current
Customer Service Representative
Department Of Health 40hours/weeks
04.2020 - 02.2021
Customer Service Representative
Aliviar Health 40hours/weeks
10.2019 - 01.2020
Customer Service Representative
A Medical Group 40hours/weeks
02.2017 - 09.2019
Maintenance Technician
VA Hospital -Design Build 40hours/weeks
11.2011 - 07.2015
Bachelor’s Degree In Nursing - Clinical Nurse Specialist
Nuc University
Similar Profiles
LaChandra DanielsLaChandra Daniels
Contact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRSContact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRS
Sylvia McBrideSylvia McBride
Project Manager at Internal Revenue Service, IRSProject Manager at Internal Revenue Service, IRS
Gao Youa HerGao Youa Her
Tax Examining Technician at Internal Revenue Service, IRSTax Examining Technician at Internal Revenue Service, IRS