Samia Shayeb
Business Administration
Guaynabo,PR
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Advocate
Wipro
Guaynabo, PR
08.2022 - Current
- Recently -Made and received phone calls from different United Healthcare (Medicaid & Medicare) members to interview about several programs and benefits that they might be eligible for
- Making outreach calls
- Doing referrals
- Helping health plan members with enrolling in state financial assistance
- Matched member needs to community programs in the area using surveys
- Helping state and community programs on behalf of health plan members
- Receive a high volume of daily calls
- 100-160 calls per day to meet customer needs and company`s goals
- Resolved concerns with products or services to help with retention and drive sales
- Educate customers on current promotions, upgrades, or new offerings available under current plan
- Gather member information and assuring accuracy / Data collection.
Real Time Analyst
Signify
Guaynabo, PR
01.2020 - 08.2022
- Stay on track with day to day, weekly and monthly operations in order to complete reports
- Submitting reports to the relevant department heads and management
- Discuss business processes
- Helping management and other teams draw business goals and needs to accomplish
- Used ADP, Workday platforms, C4cs and Microsoft Office
- Data Entry
- Team Lead backup
- Handle special projects.
Human Resources Intern
Asesores Financieros
San Juan, PR
09.2020 - 05.2021
- With her tasks in a non profit organization.
Customer Service Representative/ Team lead backup
The Retirement Plan Company
San Juan, PR
09.2018 - 12.2019
- Manage Retirement Plans such as processing distribution requests and answering participant's inquiries for their 401k, 403b, 457 and IRA accounts
- Worked with plan sponsors and trustees for clients accounts
- Resolve clients requests for their plans
- Worked on the Relius software.
Customer Service Representative
Conduent
Guaynabo, PR
03.2018 - 09.2018
- Navigate through multiple computer applications with speed and accuracy
- Work with customers to resolve inquiries
- Excellent telephone manner and listening skills
- Excellent attention to detail and multi-tasking ability.
Administrative Assistant
Total Gas Station
Guaynabo, PR
09.2017 - 03.2018
- Data entry information of employees and vendors -Revise employees` shifts and counting their drops of cash
- Cash handling and organization
- Staff communication
- Manage security cameras
- Price Products
- Payroll
Education
Bachelor’s Degree - Business Administration/ Concentrated on Human Resources
Birzeit University
09.2013 - 06.2017
Osool Training Program. - Banking And Financial Support Services
Arab Bank
Project Management -
Arab Road For Consulting And Training (ARFCTCO).
Banks Products And Services -
Arab Road For Consulting And Training (ARFCTCO)
Skills
Advanced computer skills/ Tech savvy
Advanced communication skillsWork with teamsAbility to work under pressure and ability to handle multiple prioritiesVery good in calculationFast typing (50 words/min)E-mails, chats and calls expertProblem solving skills and Decision-Making
Attention to detail and high degree of accuracyAnalytical and Critical Thinking
Teambuilding
Organization and Time Management
Dependable and Responsible
Self-Motivated
Flexible and Adaptable
Active Listening
Timeline
Advocate
Wipro
08.2022 - Current
Human Resources Intern
Asesores Financieros
09.2020 - 05.2021
Real Time Analyst
Signify
01.2020 - 08.2022
Customer Service Representative/ Team lead backup
The Retirement Plan Company
09.2018 - 12.2019
Customer Service Representative
Conduent
03.2018 - 09.2018
Administrative Assistant
Total Gas Station
09.2017 - 03.2018
Bachelor’s Degree - Business Administration/ Concentrated on Human Resources
Birzeit University
09.2013 - 06.2017
Osool Training Program. - Banking And Financial Support Services
Arab Bank
Project Management -
Arab Road For Consulting And Training (ARFCTCO).
Banks Products And Services -
Arab Road For Consulting And Training (ARFCTCO)