Overview
Work History
Education
Skills
Timeline
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Samia Shayeb

Business Administration
Guaynabo,PR

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Advocate

Wipro
Guaynabo, PR
08.2022 - Current
  • Recently -Made and received phone calls from different United Healthcare (Medicaid & Medicare) members to interview about several programs and benefits that they might be eligible for
  • Making outreach calls
  • Doing referrals
  • Helping health plan members with enrolling in state financial assistance
  • Matched member needs to community programs in the area using surveys
  • Helping state and community programs on behalf of health plan members
  • Receive a high volume of daily calls
  • 100-160 calls per day to meet customer needs and company`s goals
  • Resolved concerns with products or services to help with retention and drive sales
  • Educate customers on current promotions, upgrades, or new offerings available under current plan
  • Gather member information and assuring accuracy / Data collection.

Real Time Analyst

Signify
Guaynabo, PR
01.2020 - 08.2022
  • Stay on track with day to day, weekly and monthly operations in order to complete reports
  • Submitting reports to the relevant department heads and management
  • Discuss business processes
  • Helping management and other teams draw business goals and needs to accomplish
  • Used ADP, Workday platforms, C4cs and Microsoft Office
  • Data Entry
  • Team Lead backup
  • Handle special projects.

Human Resources Intern

Asesores Financieros
San Juan, PR
09.2020 - 05.2021
  • With her tasks in a non profit organization.

Customer Service Representative/ Team lead backup

The Retirement Plan Company
San Juan, PR
09.2018 - 12.2019
  • Manage Retirement Plans such as processing distribution requests and answering participant's inquiries for their 401k, 403b, 457 and IRA accounts
  • Worked with plan sponsors and trustees for clients accounts
  • Resolve clients requests for their plans
  • Worked on the Relius software.

Customer Service Representative

Conduent
Guaynabo, PR
03.2018 - 09.2018
  • Navigate through multiple computer applications with speed and accuracy
  • Work with customers to resolve inquiries
  • Excellent telephone manner and listening skills
  • Excellent attention to detail and multi-tasking ability.

Administrative Assistant

Total Gas Station
Guaynabo, PR
09.2017 - 03.2018
  • Data entry information of employees and vendors -Revise employees` shifts and counting their drops of cash
  • Cash handling and organization
  • Staff communication
  • Manage security cameras
  • Price Products
  • Payroll

Education

Bachelor’s Degree - Business Administration/ Concentrated on Human Resources

Birzeit University
09.2013 - 06.2017

Osool Training Program. - Banking And Financial Support Services

Arab Bank

Project Management -

Arab Road For Consulting And Training (ARFCTCO).

Banks Products And Services -

Arab Road For Consulting And Training (ARFCTCO)

Skills

Advanced computer skills/ Tech savvy

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Timeline

Advocate

Wipro
08.2022 - Current

Human Resources Intern

Asesores Financieros
09.2020 - 05.2021

Real Time Analyst

Signify
01.2020 - 08.2022

Customer Service Representative/ Team lead backup

The Retirement Plan Company
09.2018 - 12.2019

Customer Service Representative

Conduent
03.2018 - 09.2018

Administrative Assistant

Total Gas Station
09.2017 - 03.2018

Bachelor’s Degree - Business Administration/ Concentrated on Human Resources

Birzeit University
09.2013 - 06.2017

Osool Training Program. - Banking And Financial Support Services

Arab Bank

Project Management -

Arab Road For Consulting And Training (ARFCTCO).

Banks Products And Services -

Arab Road For Consulting And Training (ARFCTCO)

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Samia ShayebBusiness Administration