SAMUEL FONSECA

Manages claims across Auto, Property, and Liability lines, handling case registration, verifying coverage and payments, coordinating with adjusters, and maintaining physical records. Also assists with reporting, inbox management, and provides administrative support to ensure efficient operations.

Provides support to customers and insurance agents by ensuring clear and timely communication. Coordinates and follows up with claims adjusters, verifies insurance coverage, and maintains accurate and organized records. Assists in processing payments, issuing checks, handling email and phone inquiries, and is responsible for initiating and registering new claims in the system.

Responsible for the receipt, registration, classification, and filing of documents, ensuring proper documentation flow and organization. Provides efficient and courteous service to customers and claimants through phone and email communication. Audits claim documentation for accuracy and completeness before submission. Analyzes and evaluates policy coverage and limits to ensure compliance and proper claim handling. Maintains consistent follow-up with insurers to support timely claim resolution and effective case management.