Samuel Galan Nieves
Mayagüez
Summary
Dynamic professional with a proven track record , excelling in operations management and customer relationship management. Skilled in leading teams to enhance customer satisfaction and resolve complex issues efficiently. Demonstrates exceptional verbal communication and problem-solving abilities, significantly improving service delivery and fostering client loyalty. Hardworking Master Automotive Technician successful at correcting problems, completing and improving vehicle operations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
AG Multiservices Llc
General Services Agency
Mayagüez
08.2022 - Current
- Assisted clients in navigating difficult life transitions by providing support, resources, and guidance on problem-solving strategies.
- Coordinated with providers to ensure consistent support across multiple settings for clients requiring additional services.
Service Supervisor / Shopforeman FCA/Nissan
Triangle Dealers Mayaguez
Mayagüez
03.2013 - 04.2024
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Completed bi-weekly payroll for [Number] employees.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Automotive Technician
Triangle Dealers Mayaguez
Mayaguez
03.2003 - 03.2013
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Master Parts Advisor
Western Auto Company / Sears Roebuck
Puerto Rico
05.1991 - 12.2002
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
Education
4th Year / Dnf - Business Administration And Management
UPR Mayaguez
Mayagüez, Puerto RicoAutomotive Technology MAFI
Mech-Tech College
Mayaguez05.1997
Skills
- Case Documentation
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Efficient multi-tasker
- Staff Supervision
- Strong Work Ethic
- Problem-Solving
- Troubleshooting skills
- Team Collaboration
- Customer Relations
- Advanced Diagnostics
Certification
- Licensed Automobile Technician - 1997-present
- Master Parts Specyalist, WACO
- Certified Level III Tech, FCA
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
AG Multiservices Llc
General Services Agency
08.2022 - Current
Service Supervisor / Shopforeman FCA/Nissan
Triangle Dealers Mayaguez
03.2013 - 04.2024
Automotive Technician
Triangle Dealers Mayaguez
03.2003 - 03.2013
Master Parts Advisor
Western Auto Company / Sears Roebuck
05.1991 - 12.2002
4th Year / Dnf - Business Administration And Management
UPR Mayaguez
Automotive Technology MAFI
Mech-Tech College