SAMUEL SANTOS GONZALEZ
PENUELAS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Service Specialist
CHURCH'S CHICKEN
PONCE
06.2021 - Current
- Tracked customer support cases and followed up on complex issues to correct problems.
- Performed basic troubleshooting on equipment or systems to resolve minor technical issues quickly and effectively.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Education
BBA - Accounting
PONTIFICIA UNIVERSIDAD CATOLICA DE PUERTO RICO
PONCE01-2026
Skills
- Cross-functional coordination
- Client retention strategies
- Scheduling
- Complaint resolution
- Account updating
- Staff training
Accomplishments
- High School Academic Excellence
- Debate Team Champion
- President of Graduation Class
Timeline
Service Specialist
CHURCH'S CHICKEN
06.2021 - Current
BBA - Accounting
PONTIFICIA UNIVERSIDAD CATOLICA DE PUERTO RICO
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