Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
SANDRA GARCIA GONZALEZ
SOCIAL WORKER
BAYAMON
Summary
Overview
4
years of professional experience
Work History
BAYAMON
Elders Nursing Care
07.2021 - Current
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Received and processed stock into inventory management system
- Created plans and communicated deadlines to complete projects on time
- Collaborated with team members to achieve target results
- Led projects and analyzed data to identify opportunities for improvement
- Resolved problems, improved operations and provided exceptional service
- Demonstrated respect, friendliness and willingness to help wherever needed
INICIATIVA COMUNITARIASan Juan, PUERTO RICO
FIELD INTERVIEWER
08.2000 - 12.2001
Job overview
- Tracked key dates and deadlines and maintained specific personnel lists
- Promptly corresponded with applicants and coordinated and conducted interviews
- Supported management in developing and implementing personnel policies and procedures
- Coded data from participant interviews
FRANCIS GONZALEZBAYAMON
EMT-Basic
08.1993 - 12.1994
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever need
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment
- Implemented emergency airway management and heart monitoring at scenes and during transport
- Conveyed information about conditions and field treatments given to medical facility staff
- Followed decontamination and mandatory reporting procedures when dealing with infectious individuals
Research Interviewer
Job overview
Education
CARIBBEAN UNIVERSITRY COLLEGEBAYAMON , PUERTO RICO
Bachelor of Arts from LICENSED SOCIAL WORKER
08.2019
University Overview
DIALISIS TECNICHIANFRESNIUS, SOUTH CAROLINA
High School Diploma
01.2004
University Overview
Skills
- Questionnaire Assistance
- Medical Condition Coding Software
- Participant Screening
- Client Satisfaction
- Participant Observation
- Screening Processes
- Confidential Data Protection
- Descriptive Analysis
- Findings Presentations
- Scheduling Participants
- Multivariate Analysis
- Information Confidentiality
- Candidate Tracking
Timeline
Elders Nursing Care
07.2021 - Current
FIELD INTERVIEWER
INICIATIVA COMUNITARIA
08.2000 - 12.2001
EMT-Basic
FRANCIS GONZALEZ
08.1993 - 12.1994
Research Interviewer
CARIBBEAN UNIVERSITRY COLLEGE
Bachelor of Arts from LICENSED SOCIAL WORKER
DIALISIS TECNICHIAN
High School Diploma
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