Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
AssistantManager
Sandra Perez Lopez

Sandra Perez Lopez

Carolina

Summary

Dynamic Operational Account Executive with a proven track record at excelling in client retention and revenue growth. Leveraging extensive knowledge of the international air transportation industry and strong communication skills. By tailoring account strategies to client needs, I enhance customer satisfaction and operational efficiency, resulting in measurable performance improvements. Highly organized and adaptable, I thrive in collaborative environments.

Overview

30
30
years of professional experience

Work History

Account Executive

Amerijet International
06.2014 - 07.2025
  • Manage assigned accounts to drive revenue growth and secure client retention by actively promoting the company’s transportation solutions to new and existing customers.
  • Lead the onboarding process for new clients, ensuring seamless integration into the company’s systems, including facilitating credit applications and online account setup.
  • Collaborate with accounting AR by timely communication to resolve disputes and billing rejections, providing supporting data to efficiently resolve issues.
  • Provide outstanding customer service by efficiently addressing and resolving client issues while ensuring adherence to industry regulations.
  • Partner with operations, customer service, and accounting teams to drive service excellence, align operational objectives, and meet performance targets.
  • Design and execute tailored account management strategies to support business development. Consistently oversee the operational aspects of customer shipments, facilitate the timely resolution of logistics challenges to ensure high levels of customer satisfaction.
  • Develop and nurture strong relationships with customer. Maintain active engagement while overseeing the end-to-end execution of shipments. Analyze performance metrics to identify opportunities for process improvements and prepare detailed reports.

Sales Coordinator

DB Schenker
04.2003 - 09.2011
  • Worked closely with the sales team to prioritize tasks, set goals, issue international and domestic airfreight/ocean freight LCL or FCL, transportation service quotes including cargo insurance.
  • Responded and maintained accurate records of all sales activities, including contracts, RFP, BIDs, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Appointed the Quality & Environmental contact for branch. Oversee branch compliance and assist in maintaining and supporting the quality system and KPI standards.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Liaise closely with operations staff to ensure service standards are met, monitor and resolve issues impacting performance and escalate issues as deemed necessary.
  • Qualified and created customer master data, customer’s credit requests, and account profiles. Reviewed periodically the TSA KSMS database lists for confirmation of Known-shippers.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Education

Diploma "Passed With Distinction" - Air Cargo Management

IATA Training (Classroom)
Miami, FL
06-2016

BBA - Administration

Universidad Ana G. Mendez
Carolina, PR
06-2012

Skills

  • Extensive knowledge of air international and domestic transportation industry
  • Account management-focus on customer service support and close client relationship
  • Attention to details, Critical thinking for prompt issue resolution
  • Strong written and verbal communication skills (native bilingual)
  • Capability to thrive independently and collaborate effectively within team settings with high adaptability
  • Proficient with CRM platforms and Microsoft Office Suite
  • Highly self-driven, organized, and accountable at meeting deadlines

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Beginner (A1)

Timeline

Account Executive

Amerijet International
06.2014 - 07.2025

Sales Coordinator

DB Schenker
04.2003 - 09.2011

Diploma "Passed With Distinction" - Air Cargo Management

IATA Training (Classroom)

BBA - Administration

Universidad Ana G. Mendez

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Sandra Perez Lopez