Sarianna Anglero
San Juan
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Summit Digestive And Liver Disease
San Juan
08.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
Medical Assistant
Pediatric Office
New York
08.2021 - 04.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Master of Science - Masters Health Administration in Health Management
Ana G Méndez University
Orlando 07-2025
Bachelor of Science - Health Sciences
Hofstra University
Hempstead, New York05-2023
Skills
- Billing support
- Letter preparation
- Medical office administration
- Workflow optimization
- Appointment scheduling
- Patient relations
- Office administration
- Patient reception management
- Appointment setting
- Typing and filing
- Medical charting
- Records management
- Payment collection
- Front desk operations
- Record processing
- Insurance verifications
- HIPAA guidelines
- Patient scheduling
- Referral verification
- Microsoft office
- Electronic medical records
- Appointment management
Languages
Spanish, English
First Language
Timeline
Medical Receptionist
Summit Digestive And Liver Disease
08.2023 - Current
Medical Assistant
Pediatric Office
08.2021 - 04.2023
Master of Science - Masters Health Administration in Health Management
Ana G Méndez University
Bachelor of Science - Health Sciences
Hofstra University