SASHA CONCEPCIÓN
Dorado
Summary
Detail-oriented, highly driven, and results-focused professional with extensive experience in sales support, customer success, international client coordination, and veterinary medical operations. Recognized for exceptional communication, cross-functional collaboration, and the ability to manage complex tasks with accuracy and efficiency. Demonstrates strong organizational skills, high attention to detail, adaptability across multicultural environments, and a proactive approach to solving challenges, improving workflows, and strengthening client relationships.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Latin America Market Support Coordinator
Movora
05.2022 - 12.2025
- Served as the primary contact for the Latin American and Puerto Rico market, coordinating sales assistance, product information, and client support.
- Strengthened partnerships with veterinary hospitals and clinics through consultative sales support and relationship management.
- Coordinated and participated in Continuing Education (CE) events, national expos, and veterinary conferences across multiple U.S. states, representing the company and supporting sales teams.
- Assisted Territory Managers with lead follow-up, account tracking, opportunity development, and customer pipeline updates.
- Prepared quotes, managed service calls, and conducted strategic follow-ups to support revenue growth.
- Handled distribution, logistics, and inventory for product demos and surgeon kits used during hospital visits.
- Resolved client concerns with professionalism, efficiency, and attention to detail, ensuring high satisfaction and retention.
- Provided administrative and accounting support including reporting, reconciliation, and documentation accuracy.
- Collaborated with marketing and education teams during product launches, events, and promotional initiatives.
Veterinary Technician
VCA Briarcliff Animal Hospital
04.2019 - 05.2022
- Assisted in surgeries, anesthesia monitoring, treatments, and emergency care.
- Performed diagnostics (X-rays, blood draws, cytologies, urinalysis, etc.).
- Maintained detailed medical records and patient documentation with precision.
- Educated clients on treatment plans and preventative care.
- Managed inventory and ensured proper hospital sanitation and compliance.
Intake Shelter Technician
Jacksonville Humane Society
08.2018 - 02.2019
- Conducted comprehensive health assessments, enhancing patient identification accuracy.
- Administered essential vaccinations and preventatives, improving pet health outcomes.
- Performed diagnostics including cytologies and blood collection, ensuring accurate results.
- Maintained rigorous sanitation protocols, minimizing disease spread in the facility.
Veterinary Assistant
Veterinary Clinic Costa de Oro
05.2015 - 12.2017
- Enhanced surgical outcomes by assisting veterinarians during medical and surgical procedures.
- Executed X-rays, blood draws, and catheter placements efficiently in clinic settings.
- Facilitated surgical preparations and managed post-op care for optimal recovery.
- Streamlined clinic operations by managing schedules, inventory, and administrative tasks.
- Maintained accurate medical documentation to support effective veterinary care.
Education
Continuing Education - CEs
Colegio Médico de Veterinarios de Puerto Rico
Certificates - Sales, Emotional Intelligence & Positive Psychology, Marketing for Entrepreneurs
Aprende Institute
09.2025 - 12.2025
Certificate - Veterinary Assistance
PPG Technical College
01.2016
High School Diploma -
Pedro Albizu Campos
Levittown, Toa Baja PR 08.2012 - 05.2013
Skills
- Detail-Oriented Documentation & Reporting
- Customer Service & Client Relations
- Sales Support, Lead Development & Pipeline Coordination
- International Market Support & Territory Management
- Strategic Problem-Solving & Conflict Resolution
- Multitasking, Prioritization & Time Management
- Veterinary Industry Knowledge & Technical Communication
- Inventory, Vendor & Equipment Management
- Event Coordination (CE, Expos & Conferences)
- CRM, Order Processing & Account Follow-Up
- Client Retention Strategies & Relationship Building
- Team collaboration
- Travel arrangements coordination
Languages
Spanish
English
Timeline
Certificates - Sales, Emotional Intelligence & Positive Psychology, Marketing for Entrepreneurs
Aprende Institute
09.2025 - 12.2025
Latin America Market Support Coordinator
Movora
05.2022 - 12.2025
Veterinary Technician
VCA Briarcliff Animal Hospital
04.2019 - 05.2022
Intake Shelter Technician
Jacksonville Humane Society
08.2018 - 02.2019
Veterinary Assistant
Veterinary Clinic Costa de Oro
05.2015 - 12.2017
High School Diploma -
Pedro Albizu Campos
08.2012 - 05.2013
Certificate - Veterinary Assistance
PPG Technical College
Continuing Education - CEs
Colegio Médico de Veterinarios de Puerto Rico