SASHA ORTEGA
Toa Baja
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level online costumer services position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Costumer Services /Licensed Massage Therapist
Nouvelle Spa
07.2023 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
Massage Therapist
independent
01.2023 - Current
- I am my own boss and deal with all the responsibilities of managing and running a spa
- Performed the following massages and therapies: lymphatic drain therapy, relaxing massage, deep tissue massage, full body exfoliation, hot-stone massage.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Facility Maintenances
Jemsi
01.2022 - Current
- At JEMSI Facility maintenance, I am in charge of bookkeeping, helping out with estimates and invoices
- I also take care and manage the cleaning department and occasionally help out in the field.
Manager /Licensed Massage Therapist
Norelys
01.2017 - 01.2023
- Supervises opening and closing of spa
- Performs massages and therapies described below plus learned and performs the following: molding massage, post-surgery massage, anti-cellulitis massage, body enveloping treatments
- Substitutes spa manager when required.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Accomplished multiple tasks within established timeframes.
Spa
Zen
01.2010 - 01.2017
- Performed the following massages and therapies: lymphatic drain therapy, relaxing massage, deep tissue massage, full body exfoliation, hot-stone massage.
Education
MEDICAL BILLING -
FLORIDA TECHNICAL COLLEGE
01.2023
MASSAGE THERAPIST -
ANTILLES SCHOOL TECHNICAL CAREERS
01.2010
Skills
- Client Records Maintenance
- Customer Consultation
- Team Collaboration
- Social skills
- Professional ethics
- Body Treatments
- Appointment Scheduling
- Deep Tissue Massage
- Exceptional customer service
- Guest Engagement
Languages
Spanish
Native language
Timeline
Costumer Services /Licensed Massage Therapist
Nouvelle Spa
07.2023 - Current
Massage Therapist
independent
01.2023 - Current
Facility Maintenances
Jemsi
01.2022 - Current
Manager /Licensed Massage Therapist
Norelys
01.2017 - 01.2023
Spa
Zen
01.2010 - 01.2017
MEDICAL BILLING -
FLORIDA TECHNICAL COLLEGE
MASSAGE THERAPIST -
ANTILLES SCHOOL TECHNICAL CAREERS
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