SASHA RIVERA-RIVERA
BAYAMON
Summary
Hardworking, loving and dedicated with strong organizational skills eager to learn as an infant teacher. Ready to help team achieve educational and care for each child. Experienced in caring for infants as young as 2 weeks. Familiar with feeding, changing and physical development needs.
Overview
5
5
years of professional experience
Work History
0-3 Infant Teacher-Volunteer
Seventh Day Adventist Church
01.2023 - Current
- Kept classroom and feeding areas clean, neat and safe.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Promoted development of social, emotional, and communication skills in infants.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Promoted sensory development by providing access to different textures.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gathered materials and resources to prepare for lessons and activities.
Accountant
Business Excellence Consulting, Inc.
08.2021 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Processed payroll by validating work hours and attendance of employees.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Analyzed and verified employee expense reports for accuracy.
Customer Service
Ananas Cafe & Bakery
10.2018 - 03.2020
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Coached new team members on service techniques.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
BBA - Accounting And Business Management
Caribbean University
Bayamon, Puerto Rico12.2019
Skills
- Sanitation and Hygiene
- Sleep Promotion
- Reading Comprehension
- Classroom Observation
- Time Management
- Active Listening
- Feeding Techniques
- Well Control
- Activity Planning
- Customer Service
- Conversant in Spanish
- Health and Safety
- Food Handling Preparation
- At-Home Childcare
Languages
Spanish
Native language
English
Advanced
C1
Timeline
0-3 Infant Teacher-Volunteer
Seventh Day Adventist Church
01.2023 - Current
Accountant
Business Excellence Consulting, Inc.
08.2021 - Current
Customer Service
Ananas Cafe & Bakery
10.2018 - 03.2020
BBA - Accounting And Business Management
Caribbean University
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