Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sasha Marie Homs

Aguadilla

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Autoexpreso
Aguadilla
02.2022 - 10.2022
  • Help customers with their autoexpreso with their tolls payments
  • Provide balance and help the customer to recharge his autoexpress stamp.
  • Assist the client with any complaint about fines or circumstances related to their autoexpreso account.
  • Help the customer register their account, add or remove a vehicle, or any documents the customer needs help with.
  • Help the customer understand the autoxpreso application and how to setup the account with autopayment.

Customer Service Representative

Contact Center, Liberty Latin America
Aguadilla
09.2020 - 10.2021
  • Deliver service and support to customers using and operating customer messaging platforms
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Correspond with customers to resolve billing issues and queries, provide product information, use sales and service engagement skills, efficiently offer recommendations for products and services that may better suit customer needs
  • Provide troubleshooting services to help customers any service issues with their
  • Liberty products (i.e.Internet/WiFi, TV, Phone).

Claims Unit Specialist

Liberty Dental Plan
Tampa
03.2015 - 12.2018
  • Referrals specialist.
  • Claims Unit Specialist.
  • Take supervisor calls from members and Providers.
  • Called out dental office to schedule appointments for the members.
  • Provide Dental Benefits.
  • Check on eligibility and history.

Education

Associate of Science - Medical Billing And Coding

NUC Online Division
Puerto Rico
08.2020

High School Diploma -

Escuela Superior Llanos Del Sur
Ponce, PR
12.2008

Skills

  • Membership renewals
  • Account management
  • Call center operations
  • Data entry
  • Inbound and outbound calling
  • High-energy attitude
  • Organizational strengths
  • Call center experience
  • Customer service
  • Quality control
  • Microsoft Office expertise

Timeline

Customer Service Representative

Autoexpreso
02.2022 - 10.2022

Customer Service Representative

Contact Center, Liberty Latin America
09.2020 - 10.2021

Claims Unit Specialist

Liberty Dental Plan
03.2015 - 12.2018

Associate of Science - Medical Billing And Coding

NUC Online Division

High School Diploma -

Escuela Superior Llanos Del Sur

Similar Profiles

CREATE PROFILE
Sasha Marie Homs