Sasha Marie Homs
Aguadilla
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Autoexpreso
Aguadilla
02.2022 - 10.2022
- Help customers with their autoexpreso with their tolls payments
- Provide balance and help the customer to recharge his autoexpress stamp.
- Assist the client with any complaint about fines or circumstances related to their autoexpreso account.
- Help the customer register their account, add or remove a vehicle, or any documents the customer needs help with.
- Help the customer understand the autoxpreso application and how to setup the account with autopayment.
Customer Service Representative
Contact Center, Liberty Latin America
Aguadilla
09.2020 - 10.2021
- Deliver service and support to customers using and operating customer messaging platforms
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Correspond with customers to resolve billing issues and queries, provide product information, use sales and service engagement skills, efficiently offer recommendations for products and services that may better suit customer needs
- Provide troubleshooting services to help customers any service issues with their
- Liberty products (i.e.Internet/WiFi, TV, Phone).
Claims Unit Specialist
Liberty Dental Plan
Tampa
03.2015 - 12.2018
- Referrals specialist.
- Claims Unit Specialist.
- Take supervisor calls from members and Providers.
- Called out dental office to schedule appointments for the members.
- Provide Dental Benefits.
- Check on eligibility and history.
Education
Associate of Science - Medical Billing And Coding
NUC Online Division
Puerto Rico08.2020
High School Diploma -
Escuela Superior Llanos Del Sur
Ponce, PR12.2008
Skills
- Membership renewals
- Account management
- Call center operations
- Data entry
- Inbound and outbound calling
- High-energy attitude
- Organizational strengths
- Call center experience
- Customer service
- Quality control
- Microsoft Office expertise
Timeline
Customer Service Representative
Autoexpreso
02.2022 - 10.2022
Customer Service Representative
Contact Center, Liberty Latin America
09.2020 - 10.2021
Claims Unit Specialist
Liberty Dental Plan
03.2015 - 12.2018
Associate of Science - Medical Billing And Coding
NUC Online Division
High School Diploma -
Escuela Superior Llanos Del Sur
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