Sebastian Ramos Ramos
Añasco
Summary
Dynamic professional with a proven track record in customer service and hospitality, notably at Cuquis Auto Parts. Excelled in enhancing customer satisfaction and retention through exceptional service and effective communication. Skilled in cash handling and customer relationship management, demonstrating strong multitasking abilities and an outgoing personality. Achieved significant improvements in service quality and customer engagement.
Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Cuquis Auto Parts
08.2024 - 01.2025
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Bartender
Urban Bistro
01.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Waiter
Mahi Mahi
05.2022 - 10.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
Bachelor of Science - Mechanical Engineering
Universidad Interamericana De Bayamon
Bayamon, PR 05-2027
Skills
- Team collaboration
- Strong multitasking
- Order taking
- Customer engagement
- Highly reliable
- Service quality
- Customer relationship management
- Clear and effective communication
- Patience and tolerance
- Cash handling
- Presentation skills
- Outgoing personality
Languages
English
Native or Bilingual
Timeline
Customer Service Executive
Cuquis Auto Parts
08.2024 - 01.2025
Bartender
Urban Bistro
01.2023 - 09.2024
Restaurant Waiter
Mahi Mahi
05.2022 - 10.2022
Bachelor of Science - Mechanical Engineering
Universidad Interamericana De Bayamon
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