Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Sebastián Figueroa

San Juan

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

5
5
years of professional experience

Work History

Sales Associate

Ocean Lab Brewing Co.
01.2025 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Front Desk Agent

Tryp By Wyndham Isla Verde
08.2024 - 01.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Front Desk Agent

Marriott Resort Stellaris & Casino
08.2023 - 12.2023
  • Collected room deposits, fees, and payments.
  • Monitored hotel's budget and financial records.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed quick reference guide for local attractions and dining, enriching guest experience.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Front Desk Receptionist

Vanderbilt Hotel
05.2023 - 06.2023
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Customer Service

Norwegian Cruise Line
12.2019 - 03.2020
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Education

Bachelor of Arts - Psicología

Universidad De Puerto Rico
San Juan, PR
05-2023

Skills

  • Proficient in bilingual communication
  • Strategic decision making
  • Adept at learning new skills
  • Effective team collaboration
  • Attentive listener
  • Product Knowledge
  • Strong organizational skills
  • Consistent determination
  • Good rapport
  • Customer service
  • Financial transaction processing
  • Effective verbal communication

Timeline

Sales Associate

Ocean Lab Brewing Co.
01.2025 - 05.2025

Front Desk Agent

Tryp By Wyndham Isla Verde
08.2024 - 01.2025

Front Desk Agent

Marriott Resort Stellaris & Casino
08.2023 - 12.2023

Front Desk Receptionist

Vanderbilt Hotel
05.2023 - 06.2023

Customer Service

Norwegian Cruise Line
12.2019 - 03.2020

Bachelor of Arts - Psicología

Universidad De Puerto Rico

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Sebastián Figueroa