Sebastián Figueroa
San Juan
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ocean Lab Brewing Co.
San Juan, Puerto Rico
01.2025 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Front Desk Agent
Tryp By Wyndham Isla Verde
San Juan, Puerto Rico
08.2024 - 01.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Marriott Resort Stellaris & Casino
San Juan, Puerto Rico
08.2023 - 12.2023
- Collected room deposits, fees, and payments.
- Monitored hotel's budget and financial records.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed quick reference guide for local attractions and dining, enriching guest experience.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Receptionist
Vanderbilt Hotel
Condado, Puerto Rico
05.2023 - 06.2023
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service
Norwegian Cruise Line
San Juan, San Juan
12.2019 - 03.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
Bachelor of Arts - Psicología
Universidad De Puerto Rico
San Juan, PR05-2023
Skills
- Proficient in bilingual communication
- Strategic decision making
- Adept at learning new skills
- Effective team collaboration
- Attentive listener
- Product Knowledge
- Strong organizational skills
- Consistent determination
- Good rapport
- Customer service
- Financial transaction processing
- Effective verbal communication
Timeline
Sales Associate
Ocean Lab Brewing Co.
01.2025 - 05.2025
Front Desk Agent
Tryp By Wyndham Isla Verde
08.2024 - 01.2025
Front Desk Agent
Marriott Resort Stellaris & Casino
08.2023 - 12.2023
Front Desk Receptionist
Vanderbilt Hotel
05.2023 - 06.2023
Customer Service
Norwegian Cruise Line
12.2019 - 03.2020
Bachelor of Arts - Psicología
Universidad De Puerto Rico