Sebastián Roldán
Guaynabo
Summary
Experienced interpretive guide (CIG-National Association for Interpretation) with background in environmental education and cultural heritage tourism. Possess strong public speaking skills, ability to engage diverse audiences, and deep knowledge of natural and world history. Demonstrated success in designing engaging tours, facilitating interactive learning experiences and contributing to conservation efforts.
Overview
5
5
years of professional experience
Work History
Interpretive Guide
American Conservation Experience
San Juan
02.2024 - 02.2025
- Conducted interpretive sessions highlighting the historical and cultural significance of the El Morro and San Cristobal Forts.
- Conducted guided tours of the park, highlighting significant features and points of interest.
- Adhered to established protocols when responding to emergency situations within the park boundaries.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Cashier
24 Marketplace
San Juan
08.2023 - 02.2024
- Answered phone calls to assist customers with questions and orders.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Checked personal identifications during alcohol and tobacco sales.
Barista/Cashier
Café Don Juan
San Juan, Puerto Rico
02.2023 - 08.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
Server Assistant/Food Preparation Worker
Macaroni Grill
San Juan
10.2021 - 11.2022
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Carried food orders to specific restaurant tables and served guests.
- Packaged and stored food products following proper handling and preservation methods.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Service Representative
Market Street
Mckinney , Texas
05.2017 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Communications
Universidad Del Sagrado Corazón
San Juan, Puerto Rico05-2027
Associate of Arts - Liberal Arts
Collin College
Texas, USA05-2021
Skills
- Historical interpretation
- Multilingual abilities
- Cultural sensitivity
- Visitor engagement
- Subject matter expertise
- Engaging storytelling
- Exceptional communication
- Conservation awareness
- Public speaking proficiency
- Group management
- Adaptive teaching methods
- First aid certified
Languages
Spanish
First Language
English
Proficient
C2
German
Intermediate
B1
Timeline
Interpretive Guide
American Conservation Experience
02.2024 - 02.2025
Cashier
24 Marketplace
08.2023 - 02.2024
Barista/Cashier
Café Don Juan
02.2023 - 08.2023
Server Assistant/Food Preparation Worker
Macaroni Grill
10.2021 - 11.2022
Service Representative
Market Street
05.2017 - 06.2018
Bachelor of Arts - Communications
Universidad Del Sagrado Corazón
Associate of Arts - Liberal Arts
Collin College
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