SEBASTIÁN J. COLÓN
New Haven,CT
Summary
Systematic and knowledgeable with strong attention to detail, strong work ethic, and
eager to take on new challenges and experiences. Service-oriented Claims Adjuster
skilled at applying creative approaches to solving complex problems. Adept at
developing profitable and quality-focused processes.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist
Thomas J. Henry Law, Guaynabo
2024.06 - Current
- Provided excellent customer service to clients inquiring about case status or attorney information
- Receive and distribute incoming calls to qualified professionals to properly assess client needs
- Efficiently handle multiple systems at once, such as AdvoLogix and RingCentral to stay up-to-date, and perform in-call duties on a day-to-day basis.
Customer Service Representative
Toroverde Urban Park
San Juan
2023.03 - 2023.05
- Answered questions about all products and services offered by the company, including billing, installation, and troubleshooting technical problems
- Trained customers to use the company's computer systems and applications
- Handled cash and card purchases in a timely manner to meet with company metrics
- Communicated safety protocols to clients and coworkers before, during and after physical activities offered at the park.
Claims Department Representative
LinkActiv
2021.07 - 2023.01
- Performed highly in time-based environment to increase customer satisfaction during inbound or outbound calls
- Managed over 60 customer calls per day
- MS Office (Word, PowerPoint, Outlook and Excel)WPM Typing Speed
- Provide precise information in order to maximize transparency with customer on services received.
Retention Representative LinkActiv
2021.05 - 2021.07
- Responsible for inbound calls from customers dissatisfied with insurance plans for cellphones
- Informed clients and answered policy related questions (i.e enhanced packages, rates)
- Addressed complaints from clients with goal of increasing satisfaction and securing renewals.
- Managed high call volume, maintaining professionalism and efficiency in all interactions
- Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns
Crewmate Arcos Dorados
2020.11 - 2021.05
- Caguas
- Maintained safe and clean workspace to guarantee product quality
- Restocked produce in timely manner for efficient fulfillment of orders
- Established daily workload division amongst crew-mates to attain high efficiency levels.
Education
Bachelor of Arts - Music
Universidad De Puerto Rico
Río Piedras 2018.08 - 2024.05
Skills
Mail HandlingSorting and LabelingCash ManagementClaims Adjuster
Timeline
Receptionist
Thomas J. Henry Law, Guaynabo
2024.06 - Current
Customer Service Representative
Toroverde Urban Park
2023.03 - 2023.05
Claims Department Representative
LinkActiv
2021.07 - 2023.01
Retention Representative LinkActiv
2021.05 - 2021.07
Crewmate Arcos Dorados
2020.11 - 2021.05
Bachelor of Arts - Music
Universidad De Puerto Rico
2018.08 - 2024.05