Secundino Santiago
Las Piedras,Puerto Rico
Summary
Experienced professional with a background in manufacturing, technical support, and customer service. Dedicated to delivering high-quality results and improving operational performance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Associate Manufacturing
Amgen
Juncos, USA
08.2024 - Current
- Manufacturing in a biotechnology environment to aid in production of groundbreaking medicines while adhering to good manufacturing and documentation practices.
- Knowledge of manufacturing systems such as MES, LIMS, and SAP.
- Knowledge of analytical procedures such as pH/conductivity standardization and determination.
- Experienced in buffer preparation processes of Nplate and Krystexxa campaigns including preparation in fixed tanks and bags, material consumption, weighing, pH standardization/determination, titration, and transferring.
- Experienced in CIP and SIP processes for fixed and portable tanks.
Manufacturing Operator
Merck
Las Piedras, USA
01.2023 - 02.2024
- Unloading and precise weigh-in of coated tablets for packing into bins.
- Knowledge and use of SAP and MES.
- Knowledge of inventory takeout and adjustment.
- Use of pallet jacks and powered jacks.
- Knowledge of PASX systems.
Technical Representative
Claro
Guayama, USA
01.2020 - 01.2023
- Provided solutions for customer technical problems.
- Troubleshot software/hardware issues, performed data transfers, updates, diagnostics.
- Assisted customers with purchases of phones, tablets, and computers.
- Assisted sales team by delivering technical presentations to potential clients.
- Interfaced with internal departments such as IT Support Services team to troubleshoot issues quickly and accurately.
Kitchen Assistant
El Dorado Restaurant
Salinas, USA
01.2019 - 12.2019
- Assisted main cook with appetizers and entrées.
- Assisted chefs with dish preparation, organization, and kitchen equipment operation.
- Maintained cleanliness, restocked supplies, reported inventory needs.
- Supported efficient kitchen workflow during high-volume periods.
Instrumentation Intern
Aguirre Thermoelectric Power Plant
Salinas , USA
01.2018 - 12.2018
- Performed installation, disassembly, and calibration of measurement and control instruments.
- Collaborated with engineers on maintenance schedules and procedures.
Education
Associate's Degree - Instrumentation
Technological Institute of Puerto Rico
Guayama, PR 08.2017 - 01/2020
High School Diploma -
Rafaelina E. Lebrón Flores High School
Skills
- Customer Service
- Technical Representative
- Ph/Conductivity Meter Standardization
- GMP
- Manufacturing Operation
- Analytical procedures
- Inventory management
- Documentation practices
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Time management
Languages
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Associate Manufacturing
Amgen
08.2024 - Current
Manufacturing Operator
Merck
01.2023 - 02.2024
Technical Representative
Claro
01.2020 - 01.2023
Kitchen Assistant
El Dorado Restaurant
01.2019 - 12.2019
Instrumentation Intern
Aguirre Thermoelectric Power Plant
01.2018 - 12.2018
Associate's Degree - Instrumentation
Technological Institute of Puerto Rico
08.2017 - 01/2020
High School Diploma -
Rafaelina E. Lebrón Flores High School