SHANIEQUA WEEKS
St. Thomas
Summary
Detail-oriented customer service professional with experience in retail sales, cash handling, and hotel front desk operations. Delivers exceptional support by managing inquiries, maintaining accurate records, and ensuring efficient daily operations. Committed to enhancing customer satisfaction through reliable service and effective communication.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sales Associate / Barista
Bluebeards Castle Store
St. Thomas, VI
08.2023 - 05.2026
- Guided customers through purchases, returns, product inquiries, and service requests, enhancing overall shopping experience in fast-paced retail environment.
- Delivered courteous, efficient service and maintained organized, welcoming customer-facing area to promote positive shopping environment.
- Processed cash, debit, and credit-card transactions accurately using POS systems, ensuring smooth transaction flow for customers.
Home Health Aide
First Choice Homecare Agency
Atlanta, GA
11.2023 - 04.2025
- Recorded observations and vital signs, communicating significant changes to healthcare team for timely intervention.
- Provided respectful, reliable support, enhancing client safety and comfort during daily activities.
- Upheld client confidentiality protocols to safeguard sensitive information while ensuring compliance with safety standards.
Cashier / Backroom Associate
Kmart 7793
St. Thomas, VI
05.2018 - 03.2020
- Managed cash, ensuring accurate cash-drawer balancing and daily transaction records to uphold financial integrity.
- Handled cash, maintaining accurate cash-drawer balancing and daily transaction records to support financial integrity.
- Resolved customer concerns professionally, enhancing shopping experience and building customer loyalty.
Front Desk Receptionist / Housekeeping Lead
Sugar Bay Spa and Resort
St. Thomas, VI
08.2012 - 12.2016
- Managed front desk operations, answered calls, and addressed guest inquiries, enhancing guest experience and satisfaction.
- Facilitated guest services through effective communication and professional support, contributing to overall guest satisfaction.
- Coordinated housekeeping team and maintained records, streamlining operations and upholding cleanliness standards.
Education
High School Diploma -
Christian Cornerstone High School
Atlanta, GeorgiaSkills
- Customer service & guest relations
- Cash handling & cash-drawer balancing
- Issue resolution
- Inventory management
- Team coordination & organization
- POS transactions (cash, debit & credit)
- Front desk & telephone support
- Inventory management
- Microsoft Office, Excel & QuickBooks
Certification
Basic Life Support (BLS); CPR/AED/First Aid
Timeline
Home Health Aide
First Choice Homecare Agency
11.2023 - 04.2025
Sales Associate / Barista
Bluebeards Castle Store
08.2023 - 05.2026
Cashier / Backroom Associate
Kmart 7793
05.2018 - 03.2020
Front Desk Receptionist / Housekeeping Lead
Sugar Bay Spa and Resort
08.2012 - 12.2016
High School Diploma -
Christian Cornerstone High School