Shaun T. Edwards
San Juan
Summary
To excel in a challenging management role that is interactive, rewarding, and requires self-motivation to achieve and exceed desired goals. Self-directed and resourceful Chief of Staff with 7 years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills.
Overview
15
15
years of professional experience
Work History
Chief of Staff
RUSK, llc
11.2021 - Current
- Manage the day-to-day operations for UHNW principal and his family constellation
- Coordinated the family's move from Beverly Hills, CA to Puerto Rico.
- Managed the children's school schedules as well as after school activities and all communication with their schools in Puerto Rico and Lugano, Switzerland
- Manage all travel for principal and family including private planes, yachts, build itineraries and ensuring all their travel is VIP 5 Star
- Travel with the family around the world, assisting them in every aspect
- Manage schedules for the principal and his family
- Manage a team of 6 personal assistants and all household staff
- Build connections with different vendors and other travel professionals
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Train, coach, counsel and discipline staff when needed
- Ensure efficient communication between the principal and other team members, as well as handling special projects and tasks as needed
Chief of Staff
Knight Law Group
06.2017 - 10.2021
- Manage the day-to-day operations for UHNW principal
- Manage all travel for principal and family including private planes and yachts
- Travel with the family around the world, assisting them in every aspect
- Manage schedules for the principal and his constellation of friends and family
- Manage a team of 7 personal assistants and all household staff
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Optimized organizational structures, leading to increased efficiency and better resource allocation.
- Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
- Train, coach, counsel and discipline staff when needed
- Ensure efficient communication between the principal and other team members, as well as handling special projects and tasks as needed
Director Of Front Office Operations
Hyatt Regency Los Angeles International Airport
09.2016 - 01.2017
- Managed a team of 45 employees including Front Office and Assistant Front Office Managers, Front Desk Agents, Concierge, Bellmen, PBX, Guest Experience Managers and club attendants
- Produced weekly schedules for entire department
- Completed payroll for department on a daily basis
- Coached, counseled and documented all associates appropriately
- Conducted weekly service trainings for entire front office
- Managed five airline contracts with 250+ airline crew arrivals on a daily basis
- Coordinated with Director of Housekeeping to ensure seamless VIP arrivals
- Maintained service scores above brand average as well as finished #1 franchise in US Oct 17’
- Managed all front office financials including labor and supply orders
- Participated in conferences and networking events to stay current on industry trends as well as establish valuable connections within the field.
- Reduced guest complaints by closely monitoring staff performance and providing regular feedback for improvement.
- Coordinated special events and group bookings, providing personalized attention to detail that exceeded client expectations.
- Increased room revenue through effective yield management strategies and optimizing room occupancy rates.
Catering Sales Manager
Rancho Bernardo Inn/JC Resorts
04.2016 - 09.2016
- Sell hotel event space and guest rooms to leisure and corporate clients
- Actively participate and bring new business to daily RevMax with sales team
- Prospect and cultivate new business through trade shows, networking events and any other means possible
- Qualify and respond to all sales inquiries, maximize revenue potential
- Prepare all contracts for group programs, weddings, F&B and room blocks
- Upsell F&B to clients to increase total revenue spend
- Conduct daily sites of the Resort to entice bookings
- Drive attached food and beverage revenue to maximize minimums
- Encourage outlet sales (golf, spa, FB outlets) to increase hotel revenue
- Meet and exceed monthly sales goals as dictated by our GM/DOS
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Front Office Manager/Guest Services Manager
Rancho Bernardo Inn/JC Resorts
09.2015 - 04.2016
- Acting hotel manager when Director was away
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Front Office/Resort Manager are not available
- Coach, counsel and document employees appropriately
- Manage guest services staff of 35+ employees
- Create weekly schedule for all guest service/FOH staff
- Hire/Terminate staff when necessary
- Manage/ remedy all guest complaints and escalated issues
- Correct all incorrect time punches and prepare time cards for payroll
Front Office Manager
Hyatt Fisherman’s Wharf San Francisco/ Evolution Hospitality
01.2014 - 06.2015
- Acting hotel manager when Director of Operations and/or General Manager was available
- Coach, counsel and document employees appropriately
- Manage guest services staff of 35+ employees
- Create weekly schedule for all guest service staff
- Manage and prepare payroll through our Kronos software
- Manage/ remedy all guest complaints and escalated issues
- Responsible for creating PO/Ordering all supplies
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Promoted upselling strategies among staff members, resulting in increased revenue from room upgrades and additional services.
- Coordinated with events team to facilitate seamless execution of conferences, meetings, and weddings held at the hotel.
- Conducted regular financial audits of the front office department, ensuring accurate revenue tracking and budget adherence.
Guest Services Manager
The Hard Rock Hotel San Diego/ Evolution Hospitality
10.2012 - 01.2014
- Manage guest services staff of 30+ employees
- Create weekly schedule for all guest service staff
- Manage and prepare payroll through our Kronos software
- Manage all room damages for our property
- Manage/ remedy all guest complaints and escalated issues
- Coach, counsel and document employees appropriately
- Implement programs to drive revenue
- Organized and distributed payroll for 40 staff members.
Front Office Manager
The Island Palms Hotel and Marina/ Bartell Hotels
02.2010 - 10.2012
- Managed front office/front desk of 15+ employees
- Wrote weekly schedule for all front office employees
- Attended to guest’s compliments, complaints and concerns
- Managed cash drops and banks to ensure all were accurate
- Interviewed, hired and trained new staff to ensure the highest quality of customer service
- Ensured a high level of communication between departments regarding all relevant issues
- Kept inventory and ordered all supplies for front office and other departments
Education
No Degree - Hospitality And Tourism Management
San Diego State University
San Diego, CASkills
- Opera PMS
- Monday- Project Management
- Slack- Project Management
- Influencing skills
- Meeting facilitation
- Knowledge management
- Collaborative mindset
- Ethical Leadership
- Workforce Planning
- Critical Thinking
- Process Improvement
- Policy and procedure modification
Timeline
Chief of Staff
RUSK, llc
11.2021 - Current
Chief of Staff
Knight Law Group
06.2017 - 10.2021
Director Of Front Office Operations
Hyatt Regency Los Angeles International Airport
09.2016 - 01.2017
Catering Sales Manager
Rancho Bernardo Inn/JC Resorts
04.2016 - 09.2016
Front Office Manager/Guest Services Manager
Rancho Bernardo Inn/JC Resorts
09.2015 - 04.2016
Front Office Manager
Hyatt Fisherman’s Wharf San Francisco/ Evolution Hospitality
01.2014 - 06.2015
Guest Services Manager
The Hard Rock Hotel San Diego/ Evolution Hospitality
10.2012 - 01.2014
Front Office Manager
The Island Palms Hotel and Marina/ Bartell Hotels
02.2010 - 10.2012
No Degree - Hospitality And Tourism Management
San Diego State University
Similar Profiles
CORDELLE SMITHCORDELLE SMITH
Secondary Science Teacher at West Rusk High SchoolSecondary Science Teacher at West Rusk High School
Alice CodieckAlice Codieck
Elementary Music Teacher at Thomas J. Rusk ElementaryElementary Music Teacher at Thomas J. Rusk Elementary
Justin TatumJustin Tatum
Head Basketball Coach at Rusk High SchoolHead Basketball Coach at Rusk High School