Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Shawn H. Pierre

Cataño

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

19
19
years of professional experience

Work History

Team Leader

Conduent
Guayanabo
08.2019 - Current
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values

Supervisor

fortex fortiflex
Dorado
03.2003 - 11.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Evaluated employee performance and coached and trained to improve weak areas
  • Set overall vision and provided team leadership
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures

Education

Practical Nursing - LPN

Edutec
Bayamón
10.2012

Associate of Science - Computer Programming

Ramirez College of Business And Technology
San Juan
12.2008

Skills

  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Business Processes and Procedures
  • Shrinkage Prevention

Accomplishments

  • Used Microsoft Excel and Access to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Native language
Spanish
Advanced
C1
Portuguese
Intermediate
B1
Croatian
Intermediate
B1

Timeline

Team Leader

Conduent
08.2019 - Current

Supervisor

fortex fortiflex
03.2003 - 11.2018

Practical Nursing - LPN

Edutec

Associate of Science - Computer Programming

Ramirez College of Business And Technology

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Shawn H. Pierre