Sheidymar Torres Meléndez

• Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.
• Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
• Prepared legal briefs, motions, and pleadings.
• Attended court hearings and depositions to take notes and document proceedings.
• Interviewed clients to obtain information relevant to cases.
• Contacted clients to schedule appointments and discuss progress of cases.
• Ensured proper recording of property transfers at local government offices, maintaining accuracy and compliance with local regulations.
• Prepared legal property descriptions for use in transactions.
• Used public databases such as Registro de la Propiedad (KARIBE), CRIM, SUMAC, and SURI to conduct research.
• Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
• Streamlined the closing process for residential and commercial transactions, resulting in improved efficiency.
• Created detailed closing checklists to ensure accuracy and completeness of required documentation prior to finalizing transactions.
• Prepared legal documents such as deeds, mortgages, and leases to facilitate smooth real estate transactions.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Resolved concerns with products or services to help with retention and drive sales.
• Provided information about company products and services, and capitalized on upsell opportunities.
• Wrote, reviewed and interpreted contract documents.
• Supported customers in insurance application completion while liaising between company and client.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Produced highly accurate internal and external letters and memoranda.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Standardized office structures and processes to promote collaboration and increased performance.
• Advised clients on capitalization amounts, sources or timing.
• Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
• Carried out day-day-day duties accurately and efficiently.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Served customers and followed outlined steps of service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Carried out day-day-day duties accurately and efficiently.
• Prepare client contracts and send them by mail.
• Daily balance of checks and transactions processed from the previous day.

• Built and professionally developed highly competent team of accounting professionals.
• Send policy cancellation notices.
• Receive and process insurance policy payments.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
• Communicated with suppliers to reconcile invoice payments.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Used accounting software to prepare weekly and monthly financial reports.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
• Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
• Reconciled company accounts for credit cards, employee expenses and commissions.
• Reviewed general ledger entries and assessed accuracy.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
• Matched purchase orders with invoices and recorded necessary information.
• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Displayed absolute discretion at handling confidential information.
• Maintained appropriate filing of personal and professional documentation.
• Sourced and ordered office equipment and supplies.
• Monitored household expenditures and budgeted for groceries and household utility payments.