Open To Work
SHEILA COLON ADORNO
SAN JUAN
Summary
Results-driven professional with extensive experience in healthcare coordination and administrative support. Expertise in multitasking, communication, and client relationship management. Seeking to leverage skills to improve patient care and operational efficiency.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Clinical Medical Services LLC
San Juan, Puerto Rico
02.2025 - 05.2026
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Assisted in the development of patient education materials to improve understanding of treatment plans.
- Utilized electronic health record systems for accurate documentation and information retrieval.
- Collaborated with multidisciplinary teams to streamline patient intake processes and enhance service delivery.
- Supported administrative tasks, including insurance verification and prior authorization requests, enhancing operational efficiency.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the home care,
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Administrative Assistant CEO
Metro Pavia at Home LLC
07.2017 - 09.2024
- Managed scheduling and calendar coordination for executive staff, ensuring efficient time allocation.
- Supported preparation and organization of company meetings, including logistics and documentation.
- Maintained office supplies inventory, streamlining procurement processes to enhance productivity.
- Developed and implemented filing systems, improving document retrieval speed and accuracy.
- Facilitated communication between departments, promoting collaboration and effective information flow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Administrative Assistant
Metro Pavia @ Home San Juan
09.2014 - 05.2017
- Managed office communications, ensuring timely responses and maintaining professional relationships.
- Coordinated scheduling and calendar management for executives, optimizing meeting times and resources.
- Developed and maintained filing systems, improving document retrieval efficiency by implementing digital solutions.
- Implemented process improvements in daily operations, leading to increased workflow efficiency across departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone or email.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Education
BBA - Business Administration
EDP University
San Juan05-2010
Skills
- Patient education
- Interdepartmental collaboration
- Multidisciplinary team collaboration
- Goal setting
- Scheduling
- Problem-solving
- Time management
- Multitasking and organization
- Verbal and written communication
- Client relationship management
- HIPAA guidelines
- At-home care instruction
Timeline
Care Coordinator
Clinical Medical Services LLC
02.2025 - 05.2026
Administrative Assistant CEO
Metro Pavia at Home LLC
07.2017 - 09.2024
Administrative Assistant
Metro Pavia @ Home San Juan
09.2014 - 05.2017
BBA - Business Administration
EDP University