Shelyn Silva Perea
Vieques
Summary
Outgoing Tourism Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
24
24
years of professional experience
Work History
Tourism Operations Supervisor
Puerto Rico Tourism Company
04.2003 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Tracked company equipment, tools and technology to manage inventory.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Customer Service: Provide information about the tourist attractions in the Islands, and make reservations for hotels, car rentals and tours operators.
- Collaborate with other PRTC Departments in the development of initiatives that promotes the growing of the tourism industry on the Islands.
- Coordinate and Supervise Familiarization Trips (Fam Trips) for travel agents, and journalists in their visit to the Islands in order to promote the hotels and tourist attractions, and the development of promotional packages.
- Increase the inventory of hotels and tour operators through the PRTC Promotional Endorsement Program.
- Other responsibilities upon request.
Coordinator of Proclamations and Cultural Promotion
Puerto Rico Department of State
11.1999 - 04.2003
- Writing all Governor's Proclamations
- Coordinates activities for the delivery of the Governor's Proclamations by the Head of Governments Agencies.
- Supervision of the State Department's Tour Guide Program.
- Offer the State Department's Tour Guide to VIP guests.
- Provide support to the Protocol Division in official activities.
- Provide support to the Department of State's Translator in translations (Spanish and English).
- Other administrative duties.
Education
BA in Arts - Modern Languages - Humanities Faculty
University of Puerto Rico, Río Piedras Campus
Río Piedras, Puerto Rico01.2003
Skills
- Experience in Customer Service
- Staff Supervision
- Multitasking
- Office Management
- Microsoft Office
- Ability to operate TOURS BI Application/Oracle/UKG
- Certified Tour Guide by the Puerto Rico Tourism Company (GT-2005-032)
- Spanish/ English
Additional Information
- 12 years experience in coordination of public activities such as concerts and festival.
- Member of Producciones Chelimón, Inc, a non profit organization that organizes cultural activities in the Island of Vieques.
- Volunteer at Vieques en Rescate, Inc. an organization that offers multiple support services to cancer patients in Vieques.
References
References available upon request.
Timeline
Tourism Operations Supervisor
Puerto Rico Tourism Company
04.2003 - Current
Coordinator of Proclamations and Cultural Promotion
Puerto Rico Department of State
11.1999 - 04.2003
BA in Arts - Modern Languages - Humanities Faculty
University of Puerto Rico, Río Piedras Campus
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