Shirema Simon

This role involves delivering high-quality service and administrative support for the department by efficiently handling tasks such as customer service, documentation processing, invoicing, and receptionist duties. Responsibilities include issuing policy documents, collecting premiums, preparing insurance forms, communicating with underwriters and brokers, and ensuring timely and accurate transaction processing. The position requires adherence to agency procedures, maintaining professional standards and confidentiality, participating in ongoing education, supporting claims follow-up, and contributing to monthly reporting. Maintaining strong internal relationships and compliance with error and omission (E&O) protocols is also essential.

• Ensuring agency efficiency by handling outgoing mail, scanning incoming mail, and handling inventory of office supplies and copier paper. The Office Clerk's support and efficiency allows agency staff to reach agency goals.
• Process outgoing mail including Certified, and international as well as inter-office, including delivery to the local post office daily.
• Scan/file incoming mail to customers' files daily.
• Document storage and destruction.
• Maintain copiers with paper.
• Maintain front office client service booths with supplies.
• Perform additional tasks as directed by supervisors.
• Working knowledge of basic office procedures, internet and Microsoft Office products.
• Ability to effectively communicate verbally and in writing.
• Possesses strong organizational skills.

• My job independently entails ordering 20ft and 40ft frozen/dry containers for both Wendy's and Pollo Tropical restaurant monthly. While monitoring and making sure that the containers are received in a timely manner, offloading, rotating, and restocking both stores where my other responsibilities.

• My responsibilities as a Sales "Selebrity" / Fitting Room Attendant were to process, run, and recover the floor and dressing room. The process, run, and recover task entails hanging clothes on the correct size hangers; folding and hanging clothes in the correct section; making sure all hazardous objects and clothing have been removed from the floors; making sure all fitting room is clean and ready for use.
• This also includes greeting the customer's and providing assistance such as finding a certain size item, reaching an item from top shelf's, and giving advice about an outfit when requested.

• My tasks were to monitor the kids during daily activities, prepare brought - in lunch, and accompany them while attending the restroom.
• I also prepared and monitor them at nap time, until the parents have arrived.
• During that time, I will sanitize the school and activity items for the next day.
• There is also an after-school program in which, I helped the student complete their homework and monitor them until pick up time.

• My responsibility was to prepare cook food and make pizza items.
• This includes prepping all the ingredients, preparing the sauces, and constructing each item accordingly.
• Restocking the fridge of beverages, sanitizing cook/prep stations, and providing customer service to customers call-in and walk-in were also a part of my daily duties.
• I also took part of being the cashier when needed.

• My duties as a pizza maker were to restock, bag, and prep all food items for the pizza station.
• By a timely manner, all pizza and cooked food items were prepared before opening.
• The dough preparation was not a part of my task but, I have taken the initiative to learn how to prepare that item just in case of any delays.
• Including serving, sanitizing, cashier and customer service were also assigned duties.
• I have had the experience to resolve any customer issues that may have taken place with any of my co-workers, including myself.