Silvia Morell
Arecibo
Summary
Dynamic administrative professional with a proven track record at Applied Research, Inc., excelling in project coordination and data management. Recognized for enhancing team collaboration and boosting customer satisfaction through effective communication and problem-solving skills. Adept at streamlining workflows, resulting in increased operational efficiency and timely project completion.
Overview
35
35
years of professional experience
Work History
Assistant to a Doctor in Economics
Applied Research, Inc.
02.1983 - 06.2018
- Assisted in data analysis to support research projects and enhance reporting accuracy.
- Coordinated scheduling of meetings and events, improving team collaboration and communication.
- Conducted literature reviews to inform project development and ensure adherence to industry standards.
- Supported the preparation of research proposals, contributing to successful funding applications.
- Managed documentation processes for project tracking, ensuring compliance with organizational protocols.
- Collaborated with cross-functional teams to streamline workflows and optimize project outcomes.
- Provided administrative support, enhancing operational efficiency within the research department.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Boosted team productivity with regular preparation of detailed reports and presentations.
- Improved data management by creating comprehensive databases for easier access to critical information.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Facilitated onboarding process for new hires, accelerating their integration into team.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Improved organizational culture by planning and executing engaging team-building events.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Supported senior management to make informed decisions, conducting thorough market research.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
- Bolstered office security measures, updating and enforcing policies for handling confidential information.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Bachelor of Arts -
Interamerican University
Metropolitan Campus San Juan, PR05.2015
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Team collaboration
- Relationship building
- Data entry
- Problem-solving
- Workload management
- File and record keeping
- Support services
- Administrative duties
- Schedule and calendar management
- Office administration
- Administrative tasks
- Administrative support
- Event planning
- Schedule coordination
- Conflict resolution
- Meeting scheduling
- File management
- Document preparation
- Task prioritization
- Data confidentiality
- Document control
- Operations support
- Calendar management
- Decision-making
- Project coordination
- Multi-line phone systems
- Meeting coordination
- Meeting support
- Business correspondence
- Record preparation
- Expense reporting
- Corporate procedures
- Mail sorting and distribution
- Travel arrangements
- Mail distribution
- Multitasking and organization
- Flexibility and adaptability
- Client interaction
- Editing and proofreading
- Record keeping
- Inventory management
- Workflow optimization
- Online research
- Email correspondence
- Positive and professional
- Office oversight
- Documentation and filing
- Calm demeanor
- Call reception
- Clerical task proficiency
- Marketing assistance
- Production leadership
- Customer service
- Multitasking
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Strong problem solver
- Active listening
- Professional and mature
- Excellent communication
- Documentation and recordkeeping
- Filing and data archiving
- Supply restocking
- Proofreading
- Analytical thinking
- Written communication
- Mail handling
- Records management
- Administrative background
- Interpersonal communication
- Inventory replenishment
- Report writing
Languages
English
Advanced (C1)
Timeline
Assistant to a Doctor in Economics
Applied Research, Inc.
02.1983 - 06.2018
Bachelor of Arts -
Interamerican University