SILVIA VALLE PEREZ
Bayamon ,Puerto Rico
Summary
Dynamic customer service professional with experience at Farmacia Caridad, excelling in effective communication and merchandising. Proven ability to enhance customer satisfaction through patience and empathy, while efficiently managing cash register operations and stock replenishment. Committed to teamwork and collaboration, consistently contributing to a positive shopping experience.
Overview
7
7
years of professional experience
2007
2007
years of post-secondary education
Work History
Customer service, store associate, Cashier
Farmacia Caridad
Guaynabo, PR
07.2023 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store cleanliness and organized merchandise displays for optimal presentation.
- Operated cash register, processed transactions, and handled customer inquiries efficiently.
- Stocked shelves, ensured product availability, and monitored inventory levels regularly.
- Collaborated with team members to achieve daily sales goals and enhance customer service.
- Trained new associates on store policies, procedures, and operational best practices.
- Implemented visual merchandising strategies to promote seasonal products effectively.
- Demonstrated excellent customer service skills at all times.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered telephone to give callers store information and look up order details.
- Organized store displays to ensure maximum visibility of products.
- Assisted with loading and unloading deliveries from vendors.
Private Elderly Caregiver
Priority Care Services
SAN JUAN, PR
02.2024 - 01.2025
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and engaged clients in social activities to enhance well-being.
Cashier
Magritte inc.
SAN JUAN, PR
02.2019 - 05.2020
- Processed customer transactions efficiently and accurately at a busy retail location.
Education
Instituto El Salvador
San Salvador, El Salvador Skills
- Assessment strategies
- Effective communication
- Customer service
- Merchandising
- Stock replenishment
- Cash register operation
- Merchandise display
- Patience and empathy
- Flexible schedule
- Attention to detail
- Teamwork and collaboration
Languages
Spanish
First Language
References
References available upon request.
Timeline
Private Elderly Caregiver
Priority Care Services
02.2024 - 01.2025
Customer service, store associate, Cashier
Farmacia Caridad
07.2023 - Current
Cashier
Magritte inc.
02.2019 - 05.2020
Instituto El Salvador