Sofia P. Moreira Martinez
San Juan
Summary
Dedicated and tactful customer service representative with more than 10 years of experience. Thrives in fast-paced dynamics environments with exceptional critical thinking skills. Seeking to provide excellent public service.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Atento (Fema)
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Waitress
International Restaurant Services, Inc. (Chili's)
09.2010 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Operations Officer
Ranger American of P.R., Inc.
11.2020 - 04.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Monitoring alarm system and videos camera's for the safety of the clients home and businesses.
- Monitoring location of armored trucks.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Education
Bachelor of Arts - Criminal Justice
Colegio Universitario De San Juan
San Juan, P.R06.2015
High School Diploma -
Dr. Jose M. Lazaro
Carolina, P.R06.2010
Skills
- Written and verbal communication in spanish and english
- Adaptability and flexibility to changes
- Interpersonal skills
- Collaboration
- Surveillance technology
- Conflict Resolution
- Customer Service
Timeline
Customer Service Representative
Atento (Fema)
03.2023 - Current
Operations Officer
Ranger American of P.R., Inc.
11.2020 - 04.2022
Waitress
International Restaurant Services, Inc. (Chili's)
09.2010 - Current
Bachelor of Arts - Criminal Justice
Colegio Universitario De San Juan
High School Diploma -
Dr. Jose M. Lazaro
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