Soley Santiago Sánchez
Summary
Motivated second year college student at the University of Puerto Rico, Rio Piedras Campus with skills in multitasking, time management, and detail-oriented tasks. Demonstrated ability to exceed customer expectations through good communication and hospitality.
Overview
2
2
years of professional experience
Work History
Host
Condado Vanderbilt
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Custodial Worker
Disney
06.2024 - 06.2024
- Kept building spaces premises clean inside and outside.
- Collected trash and emptied receptacles and recycling containers.
- Checked in and stocked inventory throughout facility.
Host
Sogo Asian Bistro
12.2022 - 10.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
St. Mary's School
San Juan, Puerto Rico05-2023
Skills
- Customer service
- Multitasking proficiency
- Detail-oriented
- Effective time management
- Hospitality and accommodation
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Custodial Worker
Disney
06.2024 - 06.2024
Host
Condado Vanderbilt
03.2024 - Current
Host
Sogo Asian Bistro
12.2022 - 10.2023
High School Diploma -
St. Mary's School
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