Solimar Garcia Hance
Rio Grande
Summary
Diligent professional with proven skills in troubleshooting, diagnostics, and preventive maintenance. Aiming to leverage my abilities to successfully fill the AV Technician role on your team. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
INSTALLATION AND SERVICE TECHNICIAN
Audio Visual Concepts
2021.05 - 2024.07
- Installed and troubleshot a wide range of electronic systems, including audio and visual equipment
- Demonstrated strong customer service skills in responding to client inquiries and resolving technical issues
- Ensured compliance with safety regulations while installing or servicing electronic systems
- Provided technical support over the phone when needed
- Completed detailed reports documenting services performed and materials used on each job site visit
- Diagnosed complex problems with hardware, software and network configurations.
CUSTOMER SERVICE REPRESENTATIVE
Libreria Evangelica de Carolina
2021.02 - 2021.05
- Maintained knowledge of company products and books to provide helpful suggestions and recommendations to customers
- Developed positive relationships with customers through friendly interactions
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Adhered to company policies and procedures while providing superior service
- Identified opportunities for upselling additional products, books, or services based on customer needs.
TEAM LEADER
Ben & Jerry's
2015.05 - 2018.02
- Delegated tasks to team members according to project requirements and employee strengths
- Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Provided one-on-one training to new employees about the company history, how to get around the work place, and famous franchise popular ice cream flavors
- Help supervisors create work schedule in an organized and fair manner
- Be responsible when given opening and closing shift to secure that every step for those shifts are done correctly.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS MANAGEMENT -
Universidad del Sagrado Corazon
San Juan, PR06.2022
BACHELOR OF ARTS (B.A.) IN ENGLISH EDUCATION -
Universidad Del Sagrado Corazon
San Juan, PR06.2018
Skills
- Customer Service
- Assembly and Installation
- Task Prioritization
- Deadline-oriented
- Organizational Skills
- Diagnosis and Troubleshooting
- Bilingual (Spanish & English)
- Equipment Installation
- Video Conferencing Equipment Testing
- System Maintenance
- Troubleshooting
Certification
- BIAMP'S TesiraFORTÉ TRAINING COURSE Tesira 101 Core Concepts
- Planar: Principles of Video Wall Display Technology Course
- Planar: Designing Concave & Convex Video Walls Course
- Extron: GUI Design Principles
- Extron: A/V Associate
- Crestron Core Certificate
- Zoom: ZTSA
- Zoom: ZSA
- Q-SYS Control 101 Training
- QSC TouchMix Training
- QSC CP Series Training
- KLA Series Training
- K.2 Series Training
- L Class Training Series
- Logitech Rally Specialist 2023
- Logitech Tap Specialist 2023
- Logitech Scribe Specialist 2023
- Harman Cabling Essentials Certificate
Languages
Spanish
English
References
- Jose Gonzalez, Audio Visual Concepts, Co-Worker, (787) 477-5470, jesus.davidgonzal@gmail.com
- David Castellanos, Audio Visual Concepts, Past Co-Worker, (787) 436-0031, david.castellanos14@gmail.com
Timeline
INSTALLATION AND SERVICE TECHNICIAN
Audio Visual Concepts
2021.05 - 2024.07
CUSTOMER SERVICE REPRESENTATIVE
Libreria Evangelica de Carolina
2021.02 - 2021.05
TEAM LEADER
Ben & Jerry's
2015.05 - 2018.02
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS MANAGEMENT -
Universidad del Sagrado Corazon
BACHELOR OF ARTS (B.A.) IN ENGLISH EDUCATION -
Universidad Del Sagrado Corazon
- BIAMP'S TesiraFORTÉ TRAINING COURSE Tesira 101 Core Concepts
- Planar: Principles of Video Wall Display Technology Course
- Planar: Designing Concave & Convex Video Walls Course
- Extron: GUI Design Principles
- Extron: A/V Associate
- Crestron Core Certificate
- Zoom: ZTSA
- Zoom: ZSA
- Q-SYS Control 101 Training
- QSC TouchMix Training
- QSC CP Series Training
- KLA Series Training
- K.2 Series Training
- L Class Training Series
- Logitech Rally Specialist 2023
- Logitech Tap Specialist 2023
- Logitech Scribe Specialist 2023
- Harman Cabling Essentials Certificate
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