Sonia Melendez Aponte
Toa Baja
Summary
Knowledgeable Loan Processor bringing 28 years of experience in banking and financial positions. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Loan Processor
Great Atlantic Mortgage
Bayamon
10.1995 - 09.2001
- Compiled closing packages containing all necessary documents required for funding.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
- Updated customers regularly on status of their loans throughout the processing period.
- Explained the various types of loans available and advised on the best product suited for customer's needs.
- Submitted loan applications to underwriting department for review and approval process.
Loan Processor
Traditional Mortgage
San Juan
12.2001 - 06.2004
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed initial client documentation to structure and submit loan package.
Loan Processor
Santander Mortgage
San Juan
06.2004 - 12.2017
- Researched escalated problems related to loan processing activities.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Compiled closing packages containing all necessary documents required for funding.
- Updated customers regularly on status of their loans throughout the processing period.
- Explained the various types of loans available and advised on the best product suited for customer's needs.
- Submitted loan applications to underwriting department for review and approval process.
Loan Processor
Trust Mortgage
San Juan
06.2018 - Current
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Created and completed loan submission packages.
- Prepared and submitted complete loan application packages accurately.
Education
Associate Degree Administration - Secretary Administration
Electronic College
Hato Rey, San Juan, P.R06-1989
Skills
- Teamwork and Collaboration
- Customer Service
- Dedicated Work Ethic
- Mortgage Banking and Analysis
- Financial Data Analysis
Timeline
Loan Processor
Trust Mortgage
06.2018 - Current
Loan Processor
Santander Mortgage
06.2004 - 12.2017
Loan Processor
Traditional Mortgage
12.2001 - 06.2004
Loan Processor
Great Atlantic Mortgage
10.1995 - 09.2001
Associate Degree Administration - Secretary Administration
Electronic College
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