Sophia Rivera Marcial
Carolina
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales & Catering Coordinator position. Ready to help team achieve company goals. Additionally, organized and dependable, successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Coffee Shop Attendant
Hotel Verdanza
03.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during their visit.
- Assisted in maintaining a clean and inviting environment for patrons, ensuring a positive experience.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Addressed customer concerns promptly, resolving issues effectively to maintain positive relationships.
Food Service Worker
The Freppe Factory & Latidos Coffee Shop
03.2021 - 03.2022
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Participated in regular trainings to stay current on industry best practices and trends.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Assistant Teacher
La Liga De Arte Old San Juan
05.2019 - 03.2020
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Administrative Assistant
Mirramar Towers
06.2018 - 08.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Education
BBA - Accounting And Business Management
Polytechnic University of Puerto Rico
San Juan, Puerto Rico08.2024
Skills
- Sales Techniques
- Customer Service Excellence
- Public Relations
- Inventory Control
- Food Service Knowledge
- Excel And Microsoft Word Knowledge
- Expense Tracking
- Studies on Database Management
- Guest Relations
- Studies on Business Administration
- Time Management
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Coffee Shop Attendant
Hotel Verdanza
03.2022 - Current
Food Service Worker
The Freppe Factory & Latidos Coffee Shop
03.2021 - 03.2022
Assistant Teacher
La Liga De Arte Old San Juan
05.2019 - 03.2020
Administrative Assistant
Mirramar Towers
06.2018 - 08.2018
BBA - Accounting And Business Management
Polytechnic University of Puerto Rico
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