Summary
Overview
Work History
Education
Skills
Timeline
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Sotero Hernandez

Bayamón,PR

Summary

Team-oriented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure works well in collaborative environment,Yet trives on personal achievements.

Overview

20
20
years of professional experience

Work History

Mobile Expert

T-Mobile
Toa Baja
11.2018 - Current
  • Boosted sales performance with personalized recommendations tailored to each customers unique needs.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Gained knowledge of company policies, protocols and processes.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

Sales Executive

Auto Grupo Ford
Bayamón
02.2015 - 04.2017
    • Negotiated prices, terms of sales.
    • Identified prospective customers by using leads from existing clients.
    • Kept detailed records of daily activities through online customer database.
    • Responded to all customer inquiries thoroughly and professionally.
    • Built relationships with customers to increase likelihood of repeat business.
    • Recommended vehicles to customers based on their needs and preferences.
    • Close sales by overcoming objections.

Sales Executive

Bella International
Bayamón
03.2013 - 02.2015
  • Qualified buyers by understanding buyer's requirements and needs
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Presented automobile demo by briefing on characteristics, capabilities and features
  • Conducted test drives and explained warranties and services
  • Close sales by overcoming objections.
  • Collaborated with colleagues to create a positive work environment, enhancing team performance.
  • Demonstrated in-depth knowledge of financing options to assist clients in obtaining appropriate loans.
  • Handled trade-ins professionally while maximizing dealership profit margins as well as meeting customer expectations.
  • Achieved consistent sales growth by analyzing market trends and adapting strategies accordingly.

Consultative Sales Associate Brand Central

Sears Holdings
San Juan
09.2004 - 03.2013
  • Greeted customers in a timely fashion
  • Recommended merchandise based on their needs and preferences
  • Received and processed cash and credit payments for in-store purchases
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Worked as a team member to provide the highest level of service to customers
  • Verified that all merchandising standards were maintained on a daily basis
  • Provided coaching, mentoring, and consultation to staff to enhance staff development.

Education

High School Diploma -

Liceo Hispanoamericano
Bayamon, PR
05.1997

Some College (No Degree) -

Universidad Central De Bayamon
Bayamon, PR

Skills

  • Team leadership
  • Strong work ethics
  • Reliable and dependable
  • Goal oriented
  • Customer service-oriented
  • Inventory Management
  • Store Organization
  • Adaptability
  • Team Supervision
  • Problem-Solving
  • Positive Customer Engagement
  • Merchandise Receiving and Handling

Timeline

Mobile Expert

T-Mobile
11.2018 - Current

Sales Executive

Auto Grupo Ford
02.2015 - 04.2017

Sales Executive

Bella International
03.2013 - 02.2015

Consultative Sales Associate Brand Central

Sears Holdings
09.2004 - 03.2013

High School Diploma -

Liceo Hispanoamericano

Some College (No Degree) -

Universidad Central De Bayamon

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Sotero Hernandez