Stephanie Ann Hines Gonzalez

• 210-645-4487

• Provided exceptional customer service in fast-paced dining environment.
• Assisted in menu knowledge and food recommendations for guests.
• Managed order accuracy and ensured timely delivery to tables.
• Collaborated with kitchen staff to accommodate special requests efficiently.
• Maintained cleanliness and organization of dining area throughout shifts.
• Handled cash transactions and processed payments accurately at register.
• Adapted quickly to changing priorities during peak service hours.
• Trained new staff on restaurant procedures and customer service standards.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.

• Managed high-volume inbound calls, ensuring customer inquiries were addressed efficiently.
• Provided accurate information regarding products and services to enhance customer satisfaction.
• Assisted customers with account issues, demonstrating problem-solving skills and empathy.
• Documented interactions in CRM system to maintain accurate customer records and improve service quality.

• Manage payroll
• Create schedule
• Receive merchandise
• 210-559-3583
• 
  

Estar acargo de various puestos

-Bartender -

-Manejo de alimentos -

-Agencia hipica-