Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephanie Ann Hines Gonzalez

San Juan

Summary

To enhance my professional skills in a dynamic and stable workplace. To solve problems in a effective/creative manner in a challenging position. Seeking a job with an opportunity for professional challenges and growth.

Overview

2021
2021
years of professional experience
1
1
Certification

Work History

Associate Team Leader

Big Lot
San Antonio, Texas
  • 210-645-4487

Waitress

Lupi’s Mexican Grill
09.2016 - 2017
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted in menu knowledge and food recommendations for guests.
  • Managed order accuracy and ensured timely delivery to tables.
  • Collaborated with kitchen staff to accommodate special requests efficiently.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled cash transactions and processed payments accurately at register.
  • Adapted quickly to changing priorities during peak service hours.
  • Trained new staff on restaurant procedures and customer service standards.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Call Representative

Maximus Berue
Florida
12.2019 - 07.2020
  • Managed high-volume inbound calls, ensuring customer inquiries were addressed efficiently.
  • Provided accurate information regarding products and services to enhance customer satisfaction.
  • Assisted customers with account issues, demonstrating problem-solving skills and empathy.
  • Documented interactions in CRM system to maintain accurate customer records and improve service quality.

Department Manager

Fallas
San Antonio, Texas
05.2018 - 08.2018
  • Manage payroll
  • Create schedule
  • Receive merchandise
  • 210-559-3583

Mesera, House Keeping

Hotel Campo Mar
09.2015 - 01.2016

Estar acargo de various puestos

-Bartender -

-Manejo de alimentos -

-Agencia hipica-

Assistant Manager

Subway
09.2014 - 01.2015

Associate

Gas Station
Florida

Education

Diploma - Advance course

Escuela Superior Francisco Oller
01.2012

Skills

  • Ethical leadership
  • Team management
  • Motivational leadership
  • Compliance management
  • Team motivation
  • Client communication
  • Client service
  • Goal setting
  • Client support
  • Staff training
  • Performance improvement
  • Sales expertise
  • Leadership
  • Multitasking Abilities
  • Organizational skills

Certification

  • Handler Education or Training Program
  • License#9
  • Certificate number: Tx-289680
  • Effective Date: 2018-10-09

Languages

English
Bilingual or Proficient (C2)

Timeline

Call Representative

Maximus Berue
12.2019 - 07.2020

Department Manager

Fallas
05.2018 - 08.2018

Waitress

Lupi’s Mexican Grill
09.2016 - 2017

Mesera, House Keeping

Hotel Campo Mar
09.2015 - 01.2016

Assistant Manager

Subway
09.2014 - 01.2015

Associate Team Leader

Big Lot

Diploma - Advance course

Escuela Superior Francisco Oller

Associate

Gas Station
Stephanie Ann Hines Gonzalez