STEPHANIE FONTANEZ ARROYO
Caimito Alto Km. 5.3 San Juan
Summary
Detail-oriented and analytical professional with over three years of experience in case management, data analysis, and document validation. Seeking to leverage strong organizational and communication skills, proficiency in MS Office programs, and bilingual abilities to contribute effectively as a Grant Analyst and provide quality assistance.
Overview
7
7
years of professional experience
Work History
CASE MANAGER
ICF
11.2022 - Current
- Interact directly with applicants during case management process for federal assistance
- Inform applicants regarding policies, procedures, and program requirements
- Assist applicants with gathering, scanning and assessment of the required program eligibility documents to maintain accuracy and compliance
- Provide support in other departments within the Program to ensure quality assistance for applicants requesting services
- Track case progress with MS Excel
- Prepare letters with MS Office to applicants and other required program documents
Case Manager and Final QC Reviewer
IEM
09.2021 - 09.2022
- Ensure quality cases and keep within the policies, requirements and guidelines established
- Assist applicants with completing program applications to apply for benefits
- Evaluate and review applications and documentation to determine the applicant's eligibility for the program
- Prepare letters to applicants and other required program documents
- Resolve issues and conduct eligibility calculations as a Final QC Reviewer with the Payment Processing team
CASEWORK SPECIALIST
THE SALVATION ARMY
08.2018 - 08.2019
- Coordinate emergency assistance for disaster survivors impacted by Hurricane Maria and Irma
- Complete intakes and assist applicants in completing their files for eligibility
- Assess survivors' eligibility and coordinate services to address unmet needs
- Ensure that there is no Duplication of FEMA, State or Local funding to follow program Duplication of Benefits (DOB) requirements
- Provide emotional care and interact compassionately with individuals
- Enter client data to The Salvation Army database
Education
BA - Social Work
UPR
Humacao01.2017
Skills
- Fluent in Spanish
- Fluent in English
- MS Word
- MS Excel
- MS PowerPoint
- MS Publisher
- Canopy
- Outlook
- Smartsheets
- Multi-tasking
- Leadership
- Ability to take initiative
- Ability to manage clients and staff
- Work independently with minimal supervision
- Organized
- Public speaking
- Community outreach
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
CASE MANAGER
ICF
11.2022 - Current
Case Manager and Final QC Reviewer
IEM
09.2021 - 09.2022
CASEWORK SPECIALIST
THE SALVATION ARMY
08.2018 - 08.2019
BA - Social Work
UPR
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