STEPHANIE GONZÁLEZ ORTIZ

Dedicated and detail-oriented professional with extensive experience in retail operations, including processing merchandise returns and exchanges, conducting price verifications, and ensuring compliance with store policies. Proven ability to provide exceptional customer service, effectively resolve complaints, and promote loyalty programs to enhance sales potential. Skilled in operating point-of-sale systems, handling various payment methods, and maintaining organized checkout areas. Demonstrated expertise in training and mentoring new team members to achieve high performance standards. Strong analytical skills with experience in system analysis and troubleshooting to improve operational efficiency.

• Responsible for executing hands-on operational tasks including the setup, cleaning, sterilization, sanitization, and preparation of equipment used in various manufacturing processes.
• Perform filter integrity tests as required to ensure compliance with manufacturing standards
• Operate and maintain specialized equipment such as autoclaves, parts washers, ultrasonic sinks, and conduct Total Organic Carbon (TOC) sampling
• Carry out Clean-in-Place (CIP) procedures for tanks and manage processes related to the sterilization and handling of stoppers used in filling operations
• Perform routine sanitization of manufacturing equipment and rooms, ensuring adherence to strict cleanliness and safety standards
• Receive, inspect, store, dispense, deliver, transfer, reconcile, cycle count, and ship materials in compliance with current Good Manufacturing Practices (cGMP) and regulatory requirements
• Operate various inventory management systems, including SAP and MES software, troubleshooting basic system issues to ensure seamless operations
• Ensure strict adherence to GMP, safety, and regulatory guidelines across all manufacturing activities
• Reinforce compliance practices among team members and support continuous improvement initiatives to enhance operational efficiency and quality standards.

• Performing the union, manual assembly, and visual inspection of medical product
• Electronic assembly and medical device assembly preferred
• Produce and inspect products to an acceptable quality level
• Reading and understanding of established procedures and specifications
• Maintain orderly and safe working conditions, as well as perform all assembly procedures
• Responsible for the accuracy of the traceability forms used during the assembly of the products
• Operate specific assigned equipment at acceptable efficiency levels
• Regularly perform minor configurations and equipment adjustments
• Able to establish good working relationships with all operational levels
• Training and coaching assigned co-workers.

Retail Sales Associate

• Greeted customers and provided exceptional customer service, assisting with product selection, sizing, and styling.

• Provided accurate information about products, prices, and services, enhancing customer satisfaction.

• Processed transactions efficiently using a point-of-sale system, ensuring accuracy in cash, credit, and refund procedures.

• Maintained up-to-date knowledge of store merchandise and policies to effectively assist customers.

• Built relationships with customers to encourage repeat business and foster brand loyalty.

• Organized stockroom shelves according to size, color, and style; restocked sales floor to ensure optimal inventory levels.

• Handled customer complaints professionally, resolving issues in line with company policies.

• Utilized upselling techniques to recommend additional items based on customer interests and needs, boosting sales.

• Maintained store cleanliness, including floors, windows, and displays, ensuring an inviting shopping environment.

• Collaborated with management to develop and implement promotional strategies aimed at increasing sales volume.

• Analyzed sales performance metrics to identify market trends and adjust sales tactics accordingly.

• Assisted in training new staff members, sharing best practices to enhance team performance.