Stephanie Matos Moya
Summary
Looking for a full-time position within the Department of Homeland Security to share my knowledge, experience and skills with the agency and employees. My main goal is to protect and ensure the safety of our citizens and commerce while guiding an operation to success. Always honoring the mission.
Overview
10
10
years of professional experience
Work History
LTSO
Transportation Security Administration
06.2018 - Current
- Responsible for leading at least three full-performance level Transportation Security Officers, and as assigned, trainee and apprentice level TSOs
- Implementing security screening procedures in accordance with TSA objectives and directives
- Assisting with investigations of incidents, and preparing incident reports or other documents that convey required information
- Responding to breaches of security and emergency situations
- Training team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources.
Agent
Small Business Administration (SBA)
06.2020 - 09.2020
- Temporary position
- Assisted lenders with originating, servicing, disbursing, liquidating, or litigating SBA loans
- Reviewed pertinent facts and made eligibility determinations
- Contacted banks and other third parties to obtain information necessary to formulate loan recommendations
- Responded to inquiries from applicants and others concerning the status of applications
- Processed loan modifications and assisted with closing and disbursing approved loans.
Quality Control Inspector
Menzies Aviation
04.2017 - 04.2018
- Performed fueling in a safe and efficient manner
- Drove and operated fuel trucks, hydrant cards, and stationary carts to fuel aircraft
- Conducted daily Quality Control checks on equipment
- Maintained equipment in clean and functional condition
- Ensured the correct loading and balancing of fuel
- Conducted airline audits and examined programs of air carriers and similar commercial and aviation operations for adequacy of facilities, equipment, procedures, and overall management to ensure safe operation of the aircraft.
Lead Pier Agent/Lead Dispatcher
Bags Inc.
02.2016 - 05.2017
- Set up computer network at the cruise line pier
- Received passengers' luggage and tagged each bag with airline identification
- Coordinated truck weight and space logistics
- Sent trucks to airlines for bags delivery
- Cooperated with Customs borders and Protection to check selected bags for second screening
- Supervised operation and documentation
- Picked up lost luggage from airlines and sent luggage to their final destination
- Built delivery routes.
Administrative Assistant
Alutiiq
07.2015 - 11.2015
- Maintained employee records up to date in the database
- Handled payroll and evaluated payroll discrepancies
- Coordinated new hires training and health and benefit packages
- Advised managers of documentation and routine research issues
- Performed analysis of process timeline and workload data
- Performed a variety of analytical studies and projects related to program operations and administrative support activities.
Lead Pier Agent
SMS International Shore operations
07.2014 - 05.2015
- Worked with various cruise lines
- Responsible for the passenger check-in process
- Evaluated and confirmed passenger documentation
- Answered general questions and provided assistance to guests
- Qualified guests with transfers and consulted manifest as needed
- Proactively and efficiently sold transportation
- Provided guests with pertinent information regarding transportation and pier experience
- Ensured the respectful and appropriate handling of physically challenged/special needs guests
- Escorted guests to the bus and controlled guest flow
- Conducted luggage sweep and cleared workstation at the end of each day.
Education
Some college (no degree) - Hospitality and Tourism
University of Puerto Rico
Skills
Safety
Security
Leadership
Fast Learner
Rapid response
Pro-active
Team worker
English-Spanish-Portuguese
Customer Service
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Proficient
C2
Portuguese
Advanced
C1
Recommendations
- STSO Benjamin Lallave
- STSO Harper William
- STSO Peter Lewandowski
- STSO Devon Poles
- STSO Patrick Tabateau
Job Related Training
- Inspector
- Leadership
- BDO
- OJTC
- PSS
References
- Yaritza Valentin, TSA, STSO, 321-287-3646
- Patrick Tabateau, TSA, STSO, 407-557-0005
- Milton Morales, DHS, Canine HandlerFAM, milton.morales@tsa.dhs.gov
- Devon Poles, TSA, STSO, 813-817-9436
- Luis Quesada, TSA, STSO, 301-787-3345
- Keni Espinosa, TSA, STSO, 407-780-6111
Timeline
Agent
Small Business Administration (SBA)
06.2020 - 09.2020
LTSO
Transportation Security Administration
06.2018 - Current
Quality Control Inspector
Menzies Aviation
04.2017 - 04.2018
Lead Pier Agent/Lead Dispatcher
Bags Inc.
02.2016 - 05.2017
Administrative Assistant
Alutiiq
07.2015 - 11.2015
Lead Pier Agent
SMS International Shore operations
07.2014 - 05.2015
Some college (no degree) - Hospitality and Tourism
University of Puerto Rico
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