To find an opportunity where loyalty and responsibilities are most valued qualities which I can share my knowledge with others to achieve company goals and obtain personal and professional growth.
Overview
14
14
years of professional experience
4022
4022
years of post-secondary education
Work History
SALES AGENT
POWER SOLAR PUERTO RICO
San Juan
03.2025 - Current
Engaged potential customers through effective product demonstrations and presentations.
Educated clients on solar energy benefits and system functionalities.
Conducted needs assessments to tailor solar solutions for residential properties.
SUPERVISOR / BARTENDER
MAC ASOCIADOS CORP
San Juan, PR
01.2023 - Current
Maintained inventory levels, ordering supplies as needed for efficient service.
Managed bar operations ensuring smooth service during peak hours.
Ensure opening and close task including paperwork at the end of the shift.
Fostered a welcoming environment, enhancing customer satisfaction and loyalty.
Resolved customer complaints promptly to maintain a positive bar experience.
SUPERVISOR
EDGEWATER CAFE
Keystone
01.2018 - 11.2023
Supervised daily operations to ensure smooth service flow.
Trained staff on customer service and operational standards.
Managed inventory levels to maintain product availability.
Implemented sanitation protocols to meet health and safety regulations.
CUSTOMER SERVICE COORDINATOR
3M DE PUERTO RICO
, PR
04.2015 - 03.2018
Prepare credits and claim documents for all customers.
Order processing for all customers (manually entry or EDI).
Coordinate medical equipment repairs and collect charges.
Member of Walmart Logistic team from 3M to evaluate KPI's.
Customer care assistance for all 3M portfolio and credit approvals.
MORTGAGE LOAN DISPATCH OFFICER
POPULAR MORTGAGE, BANCO POPULAR PUERTO RICO
San juan , PR
08.2013 - 03.2015
Prepare and submit mortgage loan applications.
Managed communication between loan officers and clients effectively.
Utilized internal software to schedule and prioritize document deliveries.
Analyze client expedients in order to provide a solution.
Analyze borrower information for conventional, FHA, RURAL, and VA loans.
Calculate and prepared financial documentation according to loans program guidelines.
Strong and fluid talk with different external companies.
SALES REPRESENTATIVE
VIP PASS HOTELS
San juan
02.2012 - 10.2014
Built strong relationships with clients to improve customer satisfaction.
Demonstrated product features to enhance client understanding and engagement.
Conducted market research to identify new sales opportunities and trends.
• Attending cold calling and telephone sales.
Provided training and guidance to junior sales staff on best practices and techniques.
Education
Digital Marketing & E-commerce Professional Certificate - Digital Marketing
Coursera
01.2026 - 03.2026
Marketing -
Universidad del Sagrado Corazon
School Diploma -
Colegio Nuestra Senora de Belen High
Skills
Management
Training
Motivational Skills
Responsibility
Ability to work under pressure
Digital marketing
Languages
Spanish
Beginner
A1
English
Beginner
A1
Timeline
Digital Marketing & E-commerce Professional Certificate - Digital Marketing