STEPHANIE NIEVES
Bayamon
Summary
Born in Bayamon, Puerto Rico.
Qualified customer service professional with over 14 years of experience in a diverse range of industries such as retail, healthcare and hospitality.
At present I am living in Bayamon, Puerto Rico getting my diploma as a professional esthetician at NUC University.
Overview
5
5
years of professional experience
Work History
Server
Vianda
Santurce
01.2023 - 01.2024
- Welcoming guests, presenting menu, and highlighting new additions made by chef, recommending favorite cocktails, introducing wine list and opening bottles with etiquette as requested, carefully answering guest questions, describing favorite desserts by pastry chef and processing payments.
Server
Alaina's Café & Bake Shoppe
Palm Beach Gardens
01.2021 - 01.2023
- Welcoming guests, listing and describing chef specials, politely making menu recommendations based on guest's preferences and dietary needs, carefully answering questions, taking guest's orders and delivering food and beverages in a timely manner, suggesting fresh baked items for dessert and processing payments.
Server
Table 26 Palm Beach
West Palm Beach
01.2019 - 12.2019
- Provided outstanding costumer service at an upscale restaurant by welcoming guests, listing and describing chef specials, politely making menu recommendations along with wine pairing suggestions, carefully answering guest's questions to ensure a high-end dining experience, taking guest's order and have direct communication with the chef at all times and processing payments.
Education
Food Handler Certificate -
Alaina's Café & Bake Shoppe
01.2022
Introduction Course to the World of Wine -
By Sommelier Oscar Miranda
Palm Beach01.2019
B.A. -
University of Puerto Rico
Rio Piedras, Puerto Rico01.2015
High School Diploma -
New Era Education School
Toa Baja, Puerto Rico01.2010
Skills
- Professionalism
- Customer Service
- Teamwork
- Conflict Resolution
- Multitask
- Punctuality
- Reliability
- Hospitality
- Social Perception
- Effective Communicator
- Detail Oriented
- Basic Math Skills
- Menu Knowledge
- Wine Oriented
- Food Safety
- Upselling techniques
- Food presentation
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Server
Vianda
01.2023 - 01.2024
Server
Alaina's Café & Bake Shoppe
01.2021 - 01.2023
Server
Table 26 Palm Beach
01.2019 - 12.2019
Food Handler Certificate -
Alaina's Café & Bake Shoppe
Introduction Course to the World of Wine -
By Sommelier Oscar Miranda
B.A. -
University of Puerto Rico
High School Diploma -
New Era Education School