Stephanie Ortiz
Middleburg,United States
Summary
Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Insight Communication
San Juan
04.2020 - 05.2025
- Maintained accurate records of customer interactions for future reference.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Customer Service Representation -
Vocational
Skills
- Team collaboration
- Call center operations
- Documentation and reporting
- Call control skills
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Logging call information
- Data gathering
- Providing customer support
- Bilingual
Timeline
Call Center Representative
Insight Communication
04.2020 - 05.2025
Customer Service Representation -
Vocational
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