STEPHANIE ORTIZ RAMOS
San Juan,Puerto Rico
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
17
17
years of professional experience
Work History
Promoter
PROMOCIONES
San Juan
09.2015 - Current
- Promoted products and services using merchandising tactics and sales knowledge.
- Maintained accurate records of promotional activities, including sales data, customer feedback, and inventory tracking.
- Demonstrated and explained products, methods, and services to persuade customers to purchase products and used services.
Store Phone Operator
BEST BUY
Carolina
10.2008 - 02.2020
- Proficiently handled multiple tasks simultaneously while maintaining high standards of service quality.
- Answered incoming calls and provided customers with requested information in a professional manner.
- Trained newly hired operators on telephone etiquette, company policies, processes.
- Documented all pertinent information from each call into the appropriate database or records system.
Traffic Department (Internship)
UNIVISION PUERTO RICO
Guaynabo
02.2012 - 03.2012
- Evaluated effectiveness of current advertising campaigns in order to recommend improvements.
- Analyzed site traffic trends and identified opportunities for increasing conversions and engagement rates.
Concierge I
LA CONCHA
San Juan
07.2008 - 10.2008
- Greeted and welcomed guests to the hotel with a friendly and professional attitude.
- Answered phone to make reservations, take and distribute messages, or redirect calls.
- Utilized problem solving skills to identify solutions for various issues related to concierge duties.
- Handled all guest inquiries in a polite and efficient manner.
Education
Comercial Advertising
UNIVERSIDAD DE PUERTO RICO
Carolina, PR09-2012
High School Diploma -
GILBERTO CONCEPCION DE GRACIA
Carolina, PR05-2007
Skills
- Bilingual
- Enthusiast
- Basic Sign Language
- Fast Learner
- Computer and Technology
- Customer Engagement
- Product and Service knowledge
- Sales Specialist
- Effective Communication
- Marketing Strategies
References
References available upon request
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Promoter
PROMOCIONES
09.2015 - Current
Traffic Department (Internship)
UNIVISION PUERTO RICO
02.2012 - 03.2012
Store Phone Operator
BEST BUY
10.2008 - 02.2020
Concierge I
LA CONCHA
07.2008 - 10.2008
Comercial Advertising
UNIVERSIDAD DE PUERTO RICO
High School Diploma -
GILBERTO CONCEPCION DE GRACIA