Stephanie Sumpter
Caguas
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
Work History
Retail Store Manager
Mobile Store Oprations
Yauco
07.2018 - Current
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Executed merchandising strategies to support store sales growth.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Connected with customers to provide assistance and collect feedback to optimize operations.
CEO
Cfari
Salinas
01.2014 - 01.2020
- Completed research of seasonal market trends and customer buying preferences.
- Created pieces by hand for private customers.
- Developed unique piece designs for individual clients.
- Assisted in marketing activities such as participating in trade shows.
- Selected appropriate gemstones, metals, and other materials for each piece depending on the desired aesthetic effect.
Retail Sales Manager
Extreem Mobile
Juana Diaz
02.2010 - 07.2014
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Monitored team sales targets and addressed deficiencies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Built talented and successful team that increased department sales.
- Monitored employee performance and provided feedback to improve productivity.
Education
Some College (No Degree) - Marketing
Universidad Turabo
CayeySkills
- Retail Employee Training
- Coaching and Mentoring
- Sales Leadership
- Goal Setting
- Hiring and Training
- Problem-Solving
- Sales Growth
- Staff Management
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Retail Store Manager
Mobile Store Oprations
07.2018 - Current
CEO
Cfari
01.2014 - 01.2020
Retail Sales Manager
Extreem Mobile
02.2010 - 07.2014
Some College (No Degree) - Marketing
Universidad Turabo
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