Stephanie Marie Rivera Rodríguez

Salary: $38,440.00

Hours/Week: 40

• Analyzed FHA claims process of repossessed properties all over Puerto Rico.
• Continuous communication with enforcement attorneys, other areas of Servicing of BPPR and departments such as, Default Management, Payment Processing, Accounting, Loss mitigation and government departments such as CRIM and Hacienda.
• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
• Followed up with lawyers on unresolved issues with repossessed properties.
• Ensure compliance with HUD regulations by applying best practices in bank processes to promote fair treatment and and minimize potential losses.
• Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
• Conducted full claim investigations and reported updates and legal actions.
• Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
• Checked documentation for accuracy and validity on updated systems.
• Generated, posted and attached information to claim files.

Key Achievements:

• During COVID-19, claims team was reduced to 3 claims specialists and was in charge of 5 claims processes which are audible. Faced with extraordinary volume of cases in different stages, was able to drastically reduce volume of cases, claims were made efficiently and without audit signals, complying with HUD policies.

Special Projects:

In addition to the tasks as "Claims Specialist", since November 2021, we began to support the collection call center to lower the volume of calls on crime days. In this project, acquired knowledge such as payments to the account, payments to the principal, locating important information for the client in the account and providing service while maintaining the focus on the client and the image of the bank.

Salary $10.50 per hour

Hours/Week: 50 - 60

• Worked directly with subcontractors to achieve program guidelines in order to close cases.
• Conducted meetings with subcontractors, which facilitated stronger communication and ability to resolve critical issues.
• Worked with construction administration consultants to plan field observations on schedule.
• Reported quality of performance on site to all site construction managers.
• Avoided construction delays by efficiently following through with all site inspections in timely manner.
• Prepared regular interval progress reports.

Salary $27.50 per hour

Hours/week: 50-60

• Maintained up-to-date inspection and audit records for improved reporting and analysis.
• Identified repair and upgrade requirements needed to meet safety and quality standards.
• Upheld codes and regulations governing materials, processes, and procedures.
• Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
• Provided disaster assistance program information to applicants.