Stephanie N Leon
Toa Baja
Overview
8
8
years of professional experience
Work History
Dispacher Rx
Cardinal Health
08.2022 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Customer Service Representative
MCS
06.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Telecontacto
07.2019 - 04.2021
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
Security Guard
St James Security
02.2016 - 07.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
High School Diploma -
Escuela Superior Elvira M Colon
Santa Isabel PR04.2009
Master of Criminal Justice - Criminal Justice
NUC (National University College)
Bayamon. PR05.2008
Skills
- Stockroom Maintenance
- Inspect Material
- Stocking and Replenishing
- Warehouse Coordination and Support
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Dispacher Rx
Cardinal Health
08.2022 - Current
Customer Service Representative
MCS
06.2021 - 06.2022
Customer Service Representative
Telecontacto
07.2019 - 04.2021
Security Guard
St James Security
02.2016 - 07.2019
High School Diploma -
Escuela Superior Elvira M Colon
Master of Criminal Justice - Criminal Justice
NUC (National University College)