Summary
Overview
Work History
Education
Skills
Referenes
Timeline
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Stephanie N. Maldonado Camacho

Stephanie N. Maldonado Camacho

Juncos

Summary

Determined professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Achieve results through meticulous attention to detail and a strong customer service ethos.

Overview

5
5
years of professional experience

Work History

Lead Reservations Agent

O:live Boutique Hotel Corp
12.2021 - Current
  • Managed inventory allocation across various booking channels, maximizing occupancy rates without overbooking hotel rooms.
  • Developed strong relationships with travel agencies, leading to an increase in group bookings and revenue growth.
  • Increased upselling success rates by developing targeted training materials for reservation agents based on market trends.
  • Consistently achieved high-performance ratings by maintaining exceptional attention to detail when processing reservations and updating client profiles.

Sales Assistant

San Juan Water & Beach Club Hotel
08.2019 - Current


  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Provide support to Catering Sales Director by generating business leads.
  • Coordinate week & daily staff meetings.
  • Continuing support to Catering Director & Sales team with emails inquiries and client follow up.
  • Create B.E.O’s and deliver to involved departments.
  • Create contracts based on different client needs.
  • Create repeated business with client.
  • Continuing support on basic office needs and supplies.
  • Understand all details pertaining to wedding, corporate, social, local, and small group market.
  • Identify and attend industry conventions for hotel exposure in order to generate new business


Education

Bachelor of Science - Events & Conventions

UNIVERSIDAD DEL ESTE
Carolina, Puerto Rico
05.2019

Skills

  • Policy Adherence
  • Industry Awareness
  • Reservation Systems Knowledge
  • Leadership
  • Time-management
  • Interpersonal communication skills
  • Problem Solving
  • Customer service
  • Excellent written and verbal communication skills

Referenes

Available upon request.

Timeline

Lead Reservations Agent

O:live Boutique Hotel Corp
12.2021 - Current

Sales Assistant

San Juan Water & Beach Club Hotel
08.2019 - Current

Bachelor of Science - Events & Conventions

UNIVERSIDAD DEL ESTE

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Stephanie N. Maldonado Camacho