Stephanie N. Maldonado Camacho
Juncos
Summary
Determined professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Achieve results through meticulous attention to detail and a strong customer service ethos.
Overview
5
5
years of professional experience
Work History
Lead Reservations Agent
O:live Boutique Hotel Corp
12.2021 - Current
- Managed inventory allocation across various booking channels, maximizing occupancy rates without overbooking hotel rooms.
- Developed strong relationships with travel agencies, leading to an increase in group bookings and revenue growth.
- Increased upselling success rates by developing targeted training materials for reservation agents based on market trends.
- Consistently achieved high-performance ratings by maintaining exceptional attention to detail when processing reservations and updating client profiles.
Sales Assistant
San Juan Water & Beach Club Hotel
08.2019 - Current
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Provide support to Catering Sales Director by generating business leads.
- Coordinate week & daily staff meetings.
- Continuing support to Catering Director & Sales team with emails inquiries and client follow up.
- Create B.E.O’s and deliver to involved departments.
- Create contracts based on different client needs.
- Create repeated business with client.
- Continuing support on basic office needs and supplies.
- Understand all details pertaining to wedding, corporate, social, local, and small group market.
- Identify and attend industry conventions for hotel exposure in order to generate new business
Education
Bachelor of Science - Events & Conventions
UNIVERSIDAD DEL ESTE
Carolina, Puerto Rico05.2019
Skills
- Policy Adherence
- Industry Awareness
- Reservation Systems Knowledge
- Leadership
- Time-management
- Interpersonal communication skills
- Problem Solving
- Customer service
- Excellent written and verbal communication skills
Referenes
Available upon request.
Timeline
Lead Reservations Agent
O:live Boutique Hotel Corp
12.2021 - Current
Sales Assistant
San Juan Water & Beach Club Hotel
08.2019 - Current
Bachelor of Science - Events & Conventions
UNIVERSIDAD DEL ESTE
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