Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take four-plus years in the field to repair, modify, install and advise in the management of software and hardware.
Hi, I’m
Victor Powell
Rockford,MI
Summary
Overview
8
years of professional experience
Work History
Steer TechRockford, MI
IT Help Desk Support Representative
10.2019 - Current
Job overview
- Manage administrative server functions, including back-ups, upgrades, recovery, management of disk space and more.
- Create and manage P2P application patches.
- Monitor business applications via remote desktop.
TopTechsGrand Rapids, MI
IT Help Desk Support Representative
05.2017 - 09.2019
Job overview
- Located root causes of technical errors and implemented prompt solutions.
- Member of the research and development team that evaluated and implemented applications.
- Designed and conducted online training for customers and company employees.
TopTechsGrand Rapids, MI
IT Intern
05.2016 - 05.2017
Job overview
- Assisted IT team members by crafting project research material for implementation.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
Education
Grand Valley State UniversityGrand Rapids, MI
Master of Science from Computer Information Systems (MSCIS)
05.2016
University Overview
Grand Valley State UniversityGrand Rapids, MI
Bachelor of Science from Computer Science
University Overview
Skills
- Outstanding background in field of troubleshooting simple and intricate tech applications
- Expert in remote and on-site consultation within IT environment
- Familiar with procedures for IT assistance in LANs, routers, peer-to-peer file sharing, connectivity of remote desktop servers, TCP/IP networking and more
- Prepared to work on weekend, rotational and night shifts
- Team representative
- Help desk support
Timeline
IT Help Desk Support Representative
Steer Tech
10.2019 - Current
IT Help Desk Support Representative
TopTechs
05.2017 - 09.2019
IT Intern
TopTechs
05.2016 - 05.2017
Grand Valley State University
Master of Science from Computer Information Systems (MSCIS)
Grand Valley State University
Bachelor of Science from Computer Science