Steven Cabrera Cancel
Levittown
Summary
Detail-oriented professional with a proven track record of delivering accurate work. Expertise in process optimization, project management, and data analysis enhances operational efficiency. Recognized for high productivity and effective communication skills that drive team success. Strong problem-solving and leadership abilities contribute to achieving organizational objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Atento (FEMA)
Caguas
11.2024 - 12.2025
- Delivered exceptional customer service by resolving complaints and addressing inquiries promptly.
- Maintained updated knowledge of products and services to support customer needs effectively.
- Documented customer interactions in the database for future reference and analysis.
- Engaged customers in discussions to understand needs, answer questions, and resolve issues.
- Exhibited professionalism and calmness in high-pressure situations to defuse tension.
- Utilized effective communication and problem-solving skills to resolve customer concerns.
- Provided accurate product information to assist customers with inquiries effectively.
Cook
Tu Pizzeria
Bayamon
02.2024 - 10.2024
- Executed diverse dish preparation and cooking according to established recipes.
- Collaborated with team members to enhance meal service efficiency.
- Assisted in inventory management and stock rotation of ingredients.
- Maintained cleanliness of kitchen equipment, surfaces, utensils, and dishes.
- Operated grills, fryers, and broilers to uphold quality standards.
- Chopped, diced, and sliced vegetables and fruits for efficient service.
- Managed portion control through proper utensil usage during food preparation.
- Organized storage areas to optimize space utilization.
Guardia de Seguridad
Allied Universal
San Juan
11.2023 - 01.2024
- Protected company assets and employees by maintaining a secure environment.
- Monitored for signs of criminal activity to prevent incidents.
- Investigated disturbances and maintained order during altercations.
- Managed access control to restricted areas for authorized personnel only.
- Documented daily activities and incidents in detailed reports.
- Documented unusual events with accurate notes for reporting.
- Reported suspicious incidents in detail to authorities.
- Conducted random patrols of building and perimeter to ensure safety.
Ayudante de Mecánico Diesel
Cidra Excavation
Carolina
08.2022 - 11.2023
- Reconditioned and replaced components, including pistons, gears, valves, and bushings using engine lathes and precision measurement tools.
- Disassembled engines and inspected parts for defects and excessive wear.
- Diagnosed mechanical and electrical issues utilizing diagnostic equipment for charging circuits, batteries, ignition systems, fuel injection, cylinder compression, engine condition, brake efficiency, and wheel alignment.
práctica mecánico diesel
Cidra Excavation
Carolina
08.2022 - 11.2022
- Collaborated with repair team to diagnose issues, establish schedules, and execute repairs.
- Performed engine repairs under supervision of chief mechanic.
- Understood operational principles of Diesel engines and identified functions of each component.
- Identified characteristics and functions of lubrication and cooling circuit components.
- Interpreted information contained in work orders for effective task execution.
- Acknowledged importance of maintaining updated and reliable technical specifications for Diesel engine components.
Education
Tecnología de mecánica diesel -
MECH TECH COLLEGE
Bayamón, PR11.2022
Diploma de escuela superior -
ACADEMIA ESPÍRITU SANTO
Toa Baja, PR05.2017
Skills
- Mechanical assembly and repair
- Diagnostic software usage
- Inventory control
- Heavy vehicle license - Category 8
- Team collaboration
- Database management
- Multi-tasking
- Problem solving
- Team leadership
- Organizational skills
- Customer service
- Computer systems management
- Microsoft Office proficiency
Personal Information
Title: Mecánico Diesel
Timeline
Customer Service Representative
Atento (FEMA)
11.2024 - 12.2025
Cook
Tu Pizzeria
02.2024 - 10.2024
Guardia de Seguridad
Allied Universal
11.2023 - 01.2024
Ayudante de Mecánico Diesel
Cidra Excavation
08.2022 - 11.2023
práctica mecánico diesel
Cidra Excavation
08.2022 - 11.2022
Tecnología de mecánica diesel -
MECH TECH COLLEGE
Diploma de escuela superior -
ACADEMIA ESPÍRITU SANTO